Call Accounting and Reporting

Access real-time, business-critical wireline and wireless call record data from virtually anywhere with the Calero VeraSMART® (eCAS®) Call Accounting & Reporting solution

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Communications Lifecycle ManagementCall Accounting and Reporting

Combine, Simplify and Share Landline and Mobile Call Data

Today’s voice communications are a composite mix of enterprise legacy-based systems, TDM and MPLS networks, VoIP services, and wireless communications making the collection of call record data exceptionally difficult and time consuming.

Calero’s VeraSMART Wireline and Wireless Call Accounting software helps you combine, simplify and share landline, cellular, and other business data and allocate telecommunication charges so that you can quickly deal with reporting inquiries, and stay focused on your business operations.

 

With enhanced dashboards, flexible reporting capabilities, and options including InSight Analytics, Personal Call Identification, and Multinational CDR rating, VeraSMART is the call accounting solution you’ll never outgrow. Available as on-premise or in the cloud, VeraSMART provides a complete, integrated, and easy-to-use telecom reporting solution designed with the busy telecom executive in mind.

Learn about the benefits of Managing Usage.

 

VeraSMART® Call Accounting & Reporting Features

Tracks Emergency / Suspicious Calls

Easily set  up call alerts to notify you of inbound or outbound calls to specific numbers, such as emergency service. Easily configure alerts when call metrics fall outside the boundaries of normal calling activity. These threshold alerts can include triggers based on, excessive calling, calling flagged numbers, and long distance or international calling without proper authorization.

Monitors Trunk Usage / Capacity

Track your call activity throughout the day, and leverage the Traffic Analysis reports to make sure you have the right capacity to handle peak volume. Calero delivers the hard data you need to “right-size” your network and maximize the value of your telecom investment and services.

Pinpoints Customer Satisfaction Issues

Easily identify problems such as insufficient call capacity at peak periods resulting in long call queues, which can often be resolved by adding lines, focusing on efficient call handling, and other solutions to improve customer service.

Identifies Successful Sales & Marketing Efforts

Understand the correlation between the success of your sales and marketing efforts and related call activity. Identify the most and least effective callers, and make informed decisions about adjustments that will boost productivity and efficiency.

Utilizes Carrier Rate Tables for Call Costing

Accurately cost calls based on carrier rate table jurisdictions  to provide you with an estimate of usage charges weeks before you receive the invoices. Combined with organizational data, usage charges can be automatically assigned to responsible entities and sent to your general ledger system.

Ensure Sustainable Compliance

Streamline the process of gathering and providing call data records related to compliance inquiries, support HR call activity requests, and ensure internal conflicts of interest are prevented by creating the ability to enforce an “ethical wall” between departments or organizations by monitoring the trail of linked call transactions throughout transfers.

Makes Employees Aware of Their Own Usage

Personal Call Identification allows your employees to view their own call history and costs. Make users more aware of their telecom habits, what they cost the organization, and captures the appropriate reimbursements.

Improves Reporting and Business Intelligence

Analyze spend across a variety of dimensions, reduce unnecessary costs, improve financial forecasts and conduct effective network planning.

Compatible with Most Platforms & Carriers

Combine data from many generations and brands of PBXs and Unified Communications platforms, such as Avaya, Cisco, ShoreTel, Mitel and Skype for Business (formerly Microsoft Lync). VeraSMART Wireless Call Accounting is compatible with AT&T, Sprint, T-Mobile, Verizon, and US Cellular, as well as Canadian carriers such as Bell Mobility, Rogers Wireless, and Telus Mobility.

Learn More about Calero’s VeraSMART Call Accounting

Compatible with Most PBX Brands and UC Platforms

VeraSMART Wireline Call Accounting combines data from many generations and brands of PBXs and Unified Communications platforms, such as Avaya, Cisco, ShoreTel, Mitel and Skype® for Business (formerly Microsoft Lync). Calero Software is a Technology Partner in the Avaya DevConnect Program, a Preferred Partner in the Cisco Developer Network Program, and a Gold Certified Microsoft Partner.

Avaya

VeraSMART eCAS Call Accounting addresses the call accounting needs of single or multi-site Avaya and former Nortel environments. It supports multiple concurrent users and unlimited report recipients. VeraSMART eCAS handles Avaya CDR reporting for Avaya Aura® Communication Manager, Avaya Aura® Session Manager, Avaya Communication Server 1000, and Avaya IP Office.

Cisco

VeraSMART gathers information from the Cisco voice platform and makes it available for comprehensive analysis and reporting, including QoS reporting.  Directory information can be auto-synchronized with Cisco UCM via SOAP or with Active Directory via LDAP. Extensions – including non-unique extensions – are validated automatically, eliminating the need to enter and maintain extension ranges.

Skype for Business

Testing or rolling out Skype for Business (formerly Microsoft Lync) PBX features?  Don’t forget the Call Detail Record (CDR) reporting.  Organizations use VeraSMART Call Accounting to collect CDRs in mixed PBX environments to ensure continuity of reporting during tests and migrations. VeraSMART makes it easy to continue providing traditional call accounting reporting functions in a single tool.

Part of a Holistic Communication Lifecycle Approach

Call accounting & reporting on wireline and wireless call record data is a key aspect of understanding usage, costs and protecting your organization from fraudulent activity. Learn more about other process & solution that are part of the full Calero CLM approach by clicking below.

 

clm-wheel

Flexible Deployment Options

Deployed in the Cloud for anytime, anywhere access

Traditional in-house deployment as on-prem option

With You Every Step of the Way

Consulting Services

With decades of experience helping organizations implement communication management solutions, Calero serves as an extension of your team that is with you every step of the way to assure you achieve predictable performance improvement.

Certifications

Calero’s long list of certifications reflects our commitment to technological innovation and excellence in customer service. Learn More

Lean Six Sigma Process

Our service-based culture, built with lean SIX SIGMA approaches, puts an unmatched discipline in place to support your organization with continuous improvements and predictable service level agreements. Learn More

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