My Smart Phone Is Air

April 23, 2014, Mobility / Service Support

Recently, a big event took place in our household.  I purchased a smart phone for my daughter and added her to the family cell phone...

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The Kill Switch Conundrum Revisited

April 18, 2014, Mobility / Service Support

In a previous blog about six months ago I posed the question of whether or not the wireless carriers with their policies concerning lost or...

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“I cannot tell a lie, Enterprises, you know I cannot tell a lie! I will support Apple.”

April 10, 2014, Mobility / Service Support

In my last post, I talked about a search giant’s business model shift away from traditional banner advertising to a new mobile streaming advertising approach...

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Did Another Carrier-Agnostic Domino Just Fall?

March 25, 2014, Mobility / Service Support

I travelled overseas to Europe last year and trying to stay connected was probably the most frustrating aspect of the trip.  Setting up the flights,...

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An App Is Not an Application

March 19, 2014, Mobility / Service Support

I was on site at a client’s office a few weeks back discussing the mobile Point of Sale (mPOS) app they are working to roll...

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The Mobile Experience Is a Bunch of Hype

March 12, 2014, Mobility / Service Support

You may agree like many in fast growing markets that the rate of growth or significance of the changes in the market, while strong, can’t...

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BYOD and Your Company’s Security

March 7, 2014, Mobility / Service Support

Let’s set the stage with a hypothetical scenario that may resonate with you. You are leading the charge for a small to medium sized business...

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What Are You Doing with Smartphones that Went for a Swim?

February 26, 2014, Mobility / Service Support

A recent study from MarketWatch detailed out some $47 billion in old smartphones sitting unused in drawers, boxes and cabinets in the US alone.  I...

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You Can Observe a Lot Just by Watching

February 19, 2014, Mobility / Service Support

Yogi Berra probably wasn’t referring to service desk metrics when he said “you can observe a lot just by watching,” but it applies nevertheless. Service...

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The Customer is Always Right

January 6, 2014, Mobility / Service Support

I was reading an online Time article today about the rise and fall of Blackberry (“How BlackBerry Went From World’s Hottest Tech Company to a...

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