<img src="https://secure.leadforensics.com/772.png" style="display:none;">

Gain visibility, control, and optimization of your entire estate with technology expense management.

Enable efficiency and visualize your entire telecom estate from procurement to payment with a comprehensive enterprise telecom management solution.

Oversee your entire enterprise mobility suite from cost optimization to device lifecycle management with managed mobility services.

Take control to optimize your software license estate with the unmatched visibility of an industry-leading SaaS management platform.

Take control of your network transformation with UCaaS management.

Automate and streamline to ensure clarity, control, and compliance of your market data.

Explore our library of content curated to give you a deeper understanding of our managed technology solutions.

Access the latest articles on industry trends and insights on SaaS management, managed mobility, unified communications, and telecom management.

See the latest in managed technology news and innovation with our monthly Bytes newsletter. Get announcements, blogs, podcast episodes, and more!

Join the discussion on the latest managed technology topics, trends and innovations with the Dare to Innovate podcast.

Offer your enterprise clients a leading, unified managed technology solution.

We simplify the complex and forge the path to visibility, control, and optimization for your ever evolving managed technology needs.

Ensure end-to-end safety and compliance with the most secure technology expense management solution on the market.

Got questions? We've got answers! Get answers to the most commonly asked questions about our managed technology solutions.

Reduce e-waste and promote efficient use of business resources with the only true sustainable managed technology solution.

Meet our industry innovators! They are focused on simplifying the managed technology experience to drive efficiency and cost savings.

Access the latest news and press release content from Calero.

Ready to take the next step? See our managed technology solutions in action. Book your personalized demo today!

Consider Calero for your upcoming RFI/RFP. Let us know how we can help.

Bring your unique experience to an innovative, growing company. Join our team today!

banner

Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

3 MIN READ

New Updates and Innovations in Our Managed Services (MDM) Offering

Why Calero Managed Services? 

Managed service capabilities are a real growth area, and a lot of our customers are starting to think about or are actively planning to outsource this. Many customers are in expensive locations, such as New York, London or Hong Kong, and at some point, they take a long, hard look at the overhead of having an entire team managing data in that location. Could we outsource this function to free up my staff for more productive analysis? Is there a better option? 

Other customers just want to lower their costs and increase the quality of their data management. All of them see our managed services as an opportunity to make gains in these areas through automation and efficiency. 

While customers could choose to outsource to low cost areas, and save more, when they partner with us they can rest assured that they are selecting the best in the industry with regards to system knowledge and data quality, while also reducing costs. We’re in the unique position of designing and constantly improving all our own software and configuring it for our customers as new business challenges and opportunities arise.  

Customers trust us to look after their data. Since around 65 percent of our customers have been with us for more than 12 years, when they choose to partner with us, it’s with confidence built over many years, trusting our managed services team to look after their data in and around the Market Data Management (MDM) system. Over the last 12-18 months, we’ve enhanced these managed service capabilities for our customers. 

Enhanced Task Management 

We’ve improved and increased our task management capabilities within the MDM system. We can now track items that need to be executed and completed, categorizing and prioritizing activities, as well as auto assigning those to owners. For instance, when a customer wants an invoice reconciled, that invoice would be emailed directly into our MDM system, a task would be raised, categorized, prioritized, assigned to a team and automatically reconciled and processed. The task record accompanying this invoice would track all the date and time points of the invoice lifecycle—when it was sent, submitted, reconciled, when it was approved and when it was paid. Our customers are getting all the metrics on how fast any task is being completed, and benchmarking this against other tasks for trend analysis and SLA management to identify any bottlenecks.  

Better Invoice Management 

We’ve also increased all our invoice templating. When we automatically process an invoice, the OCR system pulls all the details from the PDF and turns it into an electronic invoice. We’ve created almost 5,000 market data invoice templates to date, which is why we can manage the onboarding of any type of invoice and streamline the lifecycle of an invoice. This is an important increase in automation for our customers. 

Index Licensing Data Management 

Another new capability we’ve added within our managed service team is around the managing of index licensing data. Index licensing data is very tricky data to understand, being very different to traditional market data in availability, pricing, procurement and cost. You need to understand if your teams are using the huge number of licenses you may be contracted for, and how you’re being charged. It’s very rare that you’ll be charged a flat rate or per user rate like traditional market data. Contracts can be negotiated quite heavily between the customer and provider, and this has led to us finding and providing support in our systems for over 75 different pricing modules. 

The index licensing world is pretty ambiguous. You have to understand what you’re licensed for. Is there any duplicate cost licensing? Are you being invoiced correctly? Are you declaring the correct amount of usage you have made to those providers, so you don’t get fined? Conforming to the increasing number of Regulations and staying compliant still remains the most important focus for financial organizations. Most companies are in danger of breaching regulations and incurring huge fines. The capabilities of our Index License Manager (ILM) builds confidence and control to ensure regulation is managed and risk remains low.  

Managing Loads of Data Sets 

Calero is now more centrally aligned to take on customers with a wide variety of technology data expense needs. Market Data Management, Telecom, Mobility, Software License/Cloud (SaaS) and Communication Apps (UCaaS) for instance—these teams are now more centrally aligned and able to manage loads of data sets instead of just one. 

Carefully Consider the Partner You Choose 

Some of our customers in the past have chosen vendors who promised to give them a better deal that appeared attractive at the time, and later they realized that chosen vendor had very little knowledge of our products, processes and how to accurately control data quality. They were asking to be trained on our systems. Those customers soon realize the mistake, and make the switch to us. We know the software, and our developers can recommend and implement changes to fit your business. We’re not the cheapest if you’re comparing us with low cost areas, but we’re incredibly cost-effective if you compare quality, trust, and efficiency. We offer the quality and knowledge you won’t get from a bargain vendor.