90 day go-live is an early example of the TEM provider’s refined implementation methodology
Calero, a global leader in Technology Expense Management ("TEM") solutions, was recently chosen by Alight Solutions to provide TEM software and services to manage more than $25 million in annual telecom expenditures. After administering an RFP to see what was available in the marketplace, Calerowas selected to implement a single, centralized TEM application to house their telecom inventory and proactively manage their recurring telecom expenses.
“We’re thrilled to have Alight on the Calero platform and look forward to providing them the best possible experience in managing their recurring technology expenses,” said Charles Layne, Chief Executive Officer of Calero. “Alight was in a unique situation when they came to Calero and I’m proud of the way our team were able to meet their desired timeline and go forward objectives.”
Following the acquisition by private equity funds affiliated with Blackstone of the technology-enabled benefits outsourcing business of Aon plc, Alight Solutions was on their own when it came to managing their technology expenses. In a short period of time, they had to decide to either continue with Aon’s incumbent provider in their own environment, or embark on an RFP process to select the provider that best fit their needs. Challenges with this organizational movement, along with accelerated timelines and overall operational efficiencies led to their selection of Calero as the best-of-breed provider.
“We are very pleased with the way the team came together and was able to clear a path that delivered our project within the 90-day window,” said Eric Schroeder, VP of Information Technology at Alight. “We would not have got here without the Calero team and want to recognize their efforts in helping us achieve a successful go-live.”
Recently, Calero redefined their longstanding implementation methodology to rigorously measure critical KPIs throughout the journey and provide collaborative feedback to all project stakeholders. Utilizing an agile delivery process and internally developed automation tools, Calero showcases progress within the platform early and often, promoting customer control, efficiency, and accuracy. Each step of the process is aided by Calero experts around the globe that act as trusted advisors while configuring and deploying client systems to fit their unique requirements.
You can read more about the Alight project on the Calero website here.