“Unified communications” (UC) refers to the collective suite of products and services used by organizations to facilitate internal and external business communication. These services include instant messaging, voice calls, video conferencing, desktop sharing, and even the displayed availability status of an end user. Unified communications can be on-premise at an organization or hosted by a service provider (UCaaS).
Unified Communications as a Service (UCaaS) refers to a cloud-based (SaaS) platform that provides communication services, such as chat, voice calls, and web conferencing, to businesses for their employees. UCaaS solutions are hosted by the service provider, such as Microsoft, Cisco, and Zoom, rather than maintained on-premises at the organization using these services. Typically, companies pay for a set number of UCaaS licenses each month from their chosen provider on a subscription model.
Calero can integrate with virtually any UCaaS application, including major enterprise platforms such as Zoom, Microsoft Teams, RingCentral, Cisco Webex, Google Voice, and more.