White Papers

Knowledge CenterWhite Papers

Must-read whitepapers for today’s communications management professional.

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Applying TEM Best Practices to Optimize Your Cloud Investments

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Reducing Telecom Costs: Why Invoice Management Is the Best Place to Start

Invoice management offers quick, measurable ROI by helping to manage a variety of billing formats, network inventory changes, and dispute claims.

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Top 5 VeraSMART Call Accounting Reports

The VeraSMART reports library includes 30 templates, this report provides an overview of the 5 call accounting reports that our experts find most valuable.

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6 Key Influences Affecting Communications Technology

Take a look at 6 technology and business transformations that will have a significant impact on the future of communications technology.

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Why Telecom Audits Alone Are Not Enough

Telecom expense management is necessary to maximize ongoing savings.

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Going Beyond Just Managing Telecom: How to Ignite More Value

Organizations are moving beyond simply managing traditional telecom expenses to provide real business value to the organizations they serve.

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Top 13 Ways to Prepare for the Switch from One TEM Vendor to Another

Switching telecom expense management vendors can be associated with a level of complexity, which on the surface may appear difficult. However, shifting to a new TEM provider doesn't have to be scary.

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Telecom Asset Management: The Cornerstone of TEM Success

Learn the benefits of aligning IT asset management (ITAM) with your telecom expense management.

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CLM vs. TEM: What’s the Difference and Why Does it Matter?

CLM sets a foundation for continual improvement within UC systems.

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The Analytic Evolution of Communications Lifecycle Management

Analytics represents an evolutionary opportunity for Communications Lifecycle Management as enterprises now have the opportunity to translate a broad array of telecom, networking, and mobility data into business insights aligned with specific business goals. However, to do this, enterprises must have a strong understanding of the concept of Communications Lifecycle Management.

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Value of Benchmarking in Telecom Sourcing

Sourcing includes seven principal steps (see sidebar), all of which are necessary for obtaining the best possible outcome. But the single most critical step may be benchmarking.

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TEMIA: Developing an Exceptional TEM Program

TEM has evolved from simple programs to complex offerings to meet customers’ specific needs, making the market appear more complex.

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The Business Value of Call Accounting

Advanced call accounting software has evolved far beyond its origins, and can provide quantifiable business insights designed to insure future growth and success.

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Manage Usage in the World of Unified Communications and Collaboration

This paper introduces strategic management methodologies for deploying unified communications in an effective and sustainable way.

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How M2M Will Impact The Enterprise

This machine-to-machine communication is one of the foundational matters behind the emerging technology of the Internet of Things (IoT).

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Shadow IT and the Genius Bar Making IT a Strategic Enabler to Education

In higher ed, IT has traditionally been organized into two domains of service support and delivery - "Administrative IT" versus "Academic Computing."

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BYOD: Do’s and Don’ts

Increasingly, consumer technology sets the agenda for the workplace. Consumerization of enterprise IT promises to lower costs and increase agility.

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The Top 5 Strategic Benefits of Integrating TEM and MMS

As telecom and mobility continue to consume a significant portion of expenditures, businesses have increased their focus on gaining visibility and control.

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Optimizing the Mobile Workforce: Maximizing the Value of Your Investment in Mobility

Today, enterprises leverage mobility for more than just communication. They want to maximize the productivity of the mobile workforce.

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Unified Communications: Challenge and Opportunity for Education

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The Evolution of Communications Lifecycle Management

It can be challenging for organizations to create a Communications Lifecycle Management plan that can evolve with future technology. In this white paper, Blue Hill Research proposes a framework that incorporates financial, technical, and compliance roles to ensure that technology and service lifecycle investments are both best-of-breed and well-integrated with the company’s core goals.

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Enabling the Mobile Workforce: The Service Side of Mobile Enablement

Enabling the mobile workforce requires enterprises to address a host of issues around management of mobile devices, data, applications, security, and expenses. But as solutions for these challenges become increasingly commoditized, the focus is shifting to optimizing the user experience.

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TEM, WEM and MMS Programs: Developing a Sustainable ROI, Cost Justification and Business Case

Most organizations have a difficult time quantifying and/or reporting on productivity benefits from increased bandwidth, better mobile devices, and other benefits of these programs. TEM providers can help establish a baseline performance metric and identify increases to capacity. Many tasks associated with TEM, WEM and MMS may have been neglected, before the program(s) was/were implemented, leading to higher costs or wasteful spending on telecom services.

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Deploying Mobile Device Management: 7 Mistakes to Avoid

Enterprise mobility has been one of the more transformative and important trends in the public and private sectors throughout the past several years. In every market, industry and region, the prevalence of smartphones, portable computers, tablets and wearable gadgets has increased exponentially, with some entities taking a mobile-first approach to their operational management.

Learn more about the harmful seven mistakes to avoid and how to choose the proper MMS provider.

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Fixed and Mobile Telecom Management Solutions

Need What You Buy, Buy What You Need, Pay What You Should
Fixed and Mobile Telecom Management Solutions

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Top 7 Questions to Ask TEM Vendors About Their Analytics Solution

Analytics has become one of the more critical aspects of modern telecommunications management, especially when it comes to identifying cost savings, optimizing vendor services, and planning for the future.

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Cutting Through the Clutter: A CIO’s Guide to Telecom Management

Organizations often implement specific best practice to provide a solution to a problem. Instead organizations should find a best practices framework and solutions that will help them develop a strategy that defines rules, policies, and procedures in a way that works to the greatest benefit of the organization itself.

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BYOD vs. CYOD vs. COPE: How to Choose the Right Approach for Your Enterprise

One of the fundamental aspects of deploying an enterprise mobility strategy is the decision regarding the type of setup on which the policy will be based. With roughly 1.4 billion mobile workers estimated to be operational in 2015, the time is now to make the right decision on strategy.

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AOTMP: Going Beyond Invoices and Expenses: Business Value of Managing CLM

Analyst firm AOTMP discusses how communications management solutions can drive ongoing business value that far exceeds the cost savings goals.

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