Must-read whitepapers for today’s communications management professional.
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Reducing Telecom Costs: Why Invoice Management Is the Best Place to Start
Invoice management offers quick, measurable ROI by helping to manage a variety of billing formats, network inventory changes, and dispute claims.
Read MoreTop 5 VeraSMART Call Accounting Reports
The VeraSMART reports library includes 30 templates, this report provides an overview of the 5 call accounting reports that our experts find most valuable.
Read More6 Key Influences Affecting Communications Technology
Take a look at 6 technology and business transformations that will have a significant impact on the future of communications technology.
Read MoreWhy Telecom Audits Alone Are Not Enough
Telecom expense management is necessary to maximize ongoing savings.
Read MoreGoing Beyond Just Managing Telecom: How to Ignite More Value
Organizations are moving beyond simply managing traditional telecom expenses to provide real business value to the organizations they serve.
Read MoreTop 13 Ways to Prepare for the Switch from One TEM Vendor to Another
Switching telecom expense management vendors can be associated with a level of complexity, which on the surface may appear difficult. However, shifting to a new TEM provider doesn't have to be scary.
Read MoreTelecom Asset Management: The Cornerstone of TEM Success
Learn the benefits of aligning IT asset management (ITAM) with your telecom expense management.
Read MoreCLM vs. TEM: What’s the Difference and Why Does it Matter?
CLM sets a foundation for continual improvement within UC systems.
Read MoreThe Analytic Evolution of Communications Lifecycle Management
Analytics represents an evolutionary opportunity for Communications Lifecycle Management as enterprises now have the opportunity to translate a broad array of telecom, networking, and mobility data into business insights aligned with specific business goals. However, to do this, enterprises must have a strong understanding of the concept of Communications Lifecycle Management.
Read MoreValue of Benchmarking in Telecom Sourcing
Sourcing includes seven principal steps (see sidebar), all of which are necessary for obtaining the best possible outcome. But the single most critical step may be benchmarking.
Read MoreTEMIA: Developing an Exceptional TEM Program
TEM has evolved from simple programs to complex offerings to meet customers’ specific needs, making the market appear more complex.
Read MoreThe Business Value of Call Accounting
Advanced call accounting software has evolved far beyond its origins, and can provide quantifiable business insights designed to insure future growth and success.
Read MoreManage Usage in the World of Unified Communications and Collaboration
This paper introduces strategic management methodologies for deploying unified communications in an effective and sustainable way.
Read MoreHow M2M Will Impact The Enterprise
This machine-to-machine communication is one of the foundational matters behind the emerging technology of the Internet of Things (IoT).
Read MoreShadow IT and the Genius Bar Making IT a Strategic Enabler to Education
In higher ed, IT has traditionally been organized into two domains of service support and delivery - "Administrative IT" versus "Academic Computing."
Read MoreBYOD: Do’s and Don’ts
Increasingly, consumer technology sets the agenda for the workplace. Consumerization of enterprise IT promises to lower costs and increase agility.
Read MoreThe Top 5 Strategic Benefits of Integrating TEM and MMS
As telecom and mobility continue to consume a significant portion of expenditures, businesses have increased their focus on gaining visibility and control.
Read MoreOptimizing the Mobile Workforce: Maximizing the Value of Your Investment in Mobility
Today, enterprises leverage mobility for more than just communication. They want to maximize the productivity of the mobile workforce.
Read MoreUnified Communications: Challenge and Opportunity for Education
Read MoreThe Evolution of Communications Lifecycle Management
It can be challenging for organizations to create a Communications Lifecycle Management plan that can evolve with future technology. In this white paper, Blue Hill Research proposes a framework that incorporates financial, technical, and compliance roles to ensure that technology and service lifecycle investments are both best-of-breed and well-integrated with the company’s core goals.
Read MoreEnabling the Mobile Workforce: The Service Side of Mobile Enablement
Enabling the mobile workforce requires enterprises to address a host of issues around management of mobile devices, data, applications, security, and expenses. But as solutions for these challenges become increasingly commoditized, the focus is shifting to optimizing the user experience.
Read MoreTEM, WEM and MMS Programs: Developing a Sustainable ROI, Cost Justification and Business Case
Most organizations have a difficult time quantifying and/or reporting on productivity benefits from increased bandwidth, better mobile devices, and other benefits of these programs. TEM providers can help establish a baseline performance metric and identify increases to capacity. Many tasks associated with TEM, WEM and MMS may have been neglected, before the program(s) was/were implemented, leading to higher costs or wasteful spending on telecom services.
Read MoreDeploying Mobile Device Management: 7 Mistakes to Avoid
Enterprise mobility has been one of the more transformative and important trends in the public and private sectors throughout the past several years. In every market, industry and region, the prevalence of smartphones, portable computers, tablets and wearable gadgets has increased exponentially, with some entities taking a mobile-first approach to their operational management.
Learn more about the harmful seven mistakes to avoid and how to choose the proper MMS provider.
Read MoreFixed and Mobile Telecom Management Solutions
Need What You Buy, Buy What You Need, Pay What You Should
Fixed and Mobile Telecom Management Solutions
Top 7 Questions to Ask TEM Vendors About Their Analytics Solution
Analytics has become one of the more critical aspects of modern telecommunications management, especially when it comes to identifying cost savings, optimizing vendor services, and planning for the future.
Read MoreCutting Through the Clutter: A CIO’s Guide to Telecom Management
Organizations often implement specific best practice to provide a solution to a problem. Instead organizations should find a best practices framework and solutions that will help them develop a strategy that defines rules, policies, and procedures in a way that works to the greatest benefit of the organization itself.
Read MoreBYOD vs. CYOD vs. COPE: How to Choose the Right Approach for Your Enterprise
One of the fundamental aspects of deploying an enterprise mobility strategy is the decision regarding the type of setup on which the policy will be based. With roughly 1.4 billion mobile workers estimated to be operational in 2015, the time is now to make the right decision on strategy.
Read MoreAOTMP: Going Beyond Invoices and Expenses: Business Value of Managing CLM
Analyst firm AOTMP discusses how communications management solutions can drive ongoing business value that far exceeds the cost savings goals.
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