SLAs or “service level agreements”, define expected service levels in a contract. They cover quality, availability, and responsiveness, among other measurements that faci.
Recent posts by Calero
BYOD vs COPE: Which program is right for you?
The increasing use of mobile devices in the workplace has led to the development of two main strategies for device management - Bring Your Own Device (BYOD) and Corporate.
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What is Telecom & Telecom Management?
Telecommunications was formerly referred to as a relatively narrow group of technologies that primarily focused on voice traffic. Then data transmissions entered the fra.
Mobility Management for SEC Compliance
The use of private messaging apps like WhatsApp and Telegram have become increasingly popular in recent years. Many tout the convenience and connectivity compared with tr.
Yes, It’s Time to Replace Your Old POTS
Traditional POTS lines and other copper services are rapidly being phased out in the enterprise sector. To understand the implications of the POTS sunset, we've compiled .
Nothing’s Easy: Decommissioning Challenges for The sunsetting of P.O.T.S.
As we have written over the past few months, some telecom carriers have announced that over the course of the second half of 2022 they will begin to decommission POTS ser.
Managing International Vendor Relationships and Negotiating Favorable Agreements
Technology Expense Management (TEM) starts delivering value to clients far sooner than many might expect.
Will Non-Interconnected VOIP be Included in the Universal Service Fee Assessment...
Universal Service Fees run, on average, 25% of your monthly telco charges and consume a lot of an organization's IT spend – understanding when they are and are not applie.
Managing Cloud Expenses Across a Hybrid Cloud Environment
Mastering the Tangled Web of Cloud Expense Management
