The client is a large organization with inventory and billing complexities. Not only are they managing telecom costs for their corporate business unit, but also costs per healthcare center across the nation. As a result, they were struggling with managing costs with clarity and efficiency and maintaining control over their telecom inventory assets.
Summarize this article with:
The Challenge
The client was on a legacy platform that was struggling under the weight of the client’s telecom estate complexities. It was not just difficult for the end-user, it also couldn’t keep up with the number of cost allocations needed for such a large organization.
The customer wanted a platform that could provide a seamless end-user experience and robust visibility into their telecom estate. They needed something that could perform well under the pressure of their organization’s complexities while simultaneously being easy to navigate, even for employees who are not in the solution every day
The client needed a centralized platform that was flexible to their requirements and was user-friendly.
- 200+ locations and 4k+ cost centers
- Low estate visibility into expenses and inventory
- Struggled with platform navigation and ease of use
The Calero Solution
Implementing a Seamless Experience through Telecom Expense Management
Calero deployed Telecom, Mobility, and SaaS Management to bring visibility, control, and clarity to all technology assets. Since signing contract in June 2024, Calero has given the client.
The organization migrated onto Calero.com with the goal of centralizing their telecom management and gaining enhanced visibility into spending and usage. Upon implementation, the telecom asset manager immediately noted how much more automated and simpler the new system was to use.
The customer’s internal team was now able to look accurately and comprehensively into their inventory and expenses, as well as be able to further allocate ownership over the expenses and inventory to a level their legacy system could not handle. Over 4,000 cost centers are now managed with ease and a reporting can be pulled and exported within just a few clicks.
As a result, the client was now able to manage effectively and efficiently over 50 vendors, over 8k location codes, over 4k active cost centers, and over 1k master accounts. The system handles larger scale telecom estates with ease, even if the healthcare system looks to scale up even further.
With Telecom Expense Management, the client is now able to:
- Operate with a single pane of glass view for their telecom expense estate
- Empower governance decisions based off unprecedented visibility
- Handle their extensive cost allocations with ease and efficiency
- Spend more time on strategic business objectives from the time saved through automated invoice loading, processing, audit, and dispute processes
