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Calero Recognized in Gartner 2021 Market Guide for Telecom Expense Management Services

Calero, the global leader in technology expense management (TEM), announced today its inclusion in Gartner’s 2021 Market Guide for Telecom Expense Management Services. Calero is a Representative TEM Pure-Play Vendor for Global Delivery profiled by Gartner in the report. The vendors reviewed include those most frequently asked about in Gartner end-user inquiries, typically serving the large, regional or MNC enterprise base. 

“Calero is honored to be recognized again in Gartner’s annual TEM Market Guide. We believe inclusion in this guide validates our leading position in the global TEM market, and our ability to simplify recurring technology expenses for the largest companies across the globe” said Scott Gilbert, Chief Executive Officer of Calero. “Over the past 12 months, I have been passionate about driving a new sense of bold innovation across our organization and we are now seeing the industry embrace the change as well.”

Gartner’s TEM coverage focuses on SaaS-based applications and platforms, managed services, and associated professional services. Findings in the 2021 Market Guide include:

  • Some enterprises are looking to TEM providers to manage a broader set of communications-related IT and cloud-based services. By 2025, to enhance agility and support for cloud applications, 65% of enterprises will have implemented software-defined wide-area networks (SD-WANs) compared with about 40% in 2021.
  • The impact of data analytics for more effective cost control, cost management, and cost avoidance will continue to increase in importance, along with the quality of the service delivery. Deeper analytical capabilities, including cost predictability, forecasting, and technology simulations, are expected from platforms to generate more detailed analytics.
  • Enterprises continue to show exploratory interest in vendors’ ability to build and maintain inventories, as well as track service consumption and costs, ideally from a single platform for a more consistent service experience. Those costs may be associated with UCaaS, storage, IoT and other IT assets, in addition to fixed and mobile.

According to Gartner, telecom expense management services enable enterprises’ IT, procurement, and finance departments to order, provision, support, and manage costs of corporate telecommunications, associated IT services, and their inventories. TEM services also include business intelligence (BI) and reporting suitable for supporting C-level strategic decision making. The most common engagement model in 2021 is a fully managed and outsourced TEM service delivered based on cloud-based TEM applications.

Learn more about innovative TEM offerings from Calero at

Gartner, “Market Guide for Telecom Expense Management Services” [Katja Ruud, Lisa Unden-Farboud, Pablo Arriandiaga], [22 December 2021].

Note: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.