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National Package Delivery Service Case Study

National Package Delivery Service Case Study

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Problem

How to coordinate the installation, modification and removal of broadband services without disrupting services Our customer is one of largest and most experienced package delivery services in North America. Their challenge was technology transformation – how to coordinate a complete reworking of the company’s broadband services across 11,000 locations and multiple carriers.

Solution

Technology transformed with business intelligence The delivery service utilized Calero’s Invoice Management, Service Desk and application integration (M2M using APIs) features to create universal, centralized data inventory that enables them to analyze rates, gain insight into their usage at each location, manage all aspects of reprovisioining, and reduce their overall telecom expenses.