Manage requests for new services using the Ordering and Provisioning component of our Telecom Expense Management solution. Authorized users can leverage user profiles, service catalogs, structured workflows, and a configurable approval process to initiate new service requests.
Ordering and Provisioning includes the following capabilities:
Service catalogs can be customized to match your business needs and automate vendor transactions for maximum process efficiency. The Calero application allows you to place security on the catalogs to control what services a user can order.
Use the MACD process to automate updates to services. A properly configured MACD workflow helps identify errors in carrier bills when changes are made to a service.