BlogAnalytics

From AI to "Smart" Communication, Key Takeaways from Avaya ENGAGE 2018

February 8, 2018, Expense Management

By Larry Foster, Head of Product Strategy I just returned from Avaya ENGAGE 2018 in New Orleans. For the last several years, I left the...

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Turn enterprise data into information you can use

Are You Data Rich, but Insight Poor? Turn Enterprise Data into Information You Can Use

October 26, 2017, Usage Management

By Larry Foster So many enterprises we meet with have massive amounts of data residing in silos across their organizations. Their struggle is two-fold: how...

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Change the Game with Call Analytics

Change the Game with Call Analytics: Go Beyond the ‘What’ and Learn the ‘Why’

July 20, 2017, Usage Management

By Paul Miller Making sense of call record data can be difficult and time consuming. Today’s telecom managers must manage a mix of voice communications...

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Analytics in TEM: 4 Critical Consideration Points

May 25, 2017, Expense Management

By Larry Foster To succeed as a telecom manager or communications department member of your organization, you’ve got to make the right moves to guide...

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Learn about the top 5 VeraSMART Call Accounting Reports

5 VeraSMART Reports Managers Can’t Live Without

May 18, 2017, Expense Management, Usage Management

By Paul Miller We’ve spent a lot of time recently discussing our guided analytics package, InSight Analytics, and how it transforms communications data into clear...

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Self-Service Reporting vs. Guided Analytics: Which is Best For TEM

May 11, 2017, Expense Management

There has been a groundswell in analytics over recent years. Working in the TEM (Telecom Expense Management) industry, we’ve seen this first hand as the...

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Calero VeraSMART 12

Coming Soon! The All-New Calero VeraSMART 12 User Experience

April 21, 2017, Expense Management, Usage Management

We have great news for Calero VeraSMART users! Next month, we’ll be pulling back the curtain on the all-new VeraSMART 12 release. Get ready for...

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Key Themes from the Recent 2017 AOTMP Conference

April 13, 2017, Expense Management

By Larry Foster The 2017 AOTMP Fixed and Mobile Telecom Management Conference just concluded in Orlando. It was energizing to be part of the annual conference...

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Pinnacle 7.0

Sneak Peek at the New Calero PINNACLE UX

March 23, 2017, Communications Lifecycle Management, Expense Management

Set for release May 3rd, 2017, Calero PINNACLE 7.0 will go into general availability (meaning it’s ready for everybody). This latest update includes several exciting...

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Changing TEM Vendors Without the Headaches: How to Migrate Historical Financial Data

March 16, 2017, Expense Management

Written by: Scott Forbes, EVP of Product Management Breaking up does not have to be hard to do – that is when you’re referring to...

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