Organizations of all sizes are seeking to unlock their data to gain insight, optimize their operations, and drive better decision-making. With more and more data being generated and captured, the difficult part is making sense of it all. This is where the right reporting and analytics tools can make a big difference.
Calero’s VeraSMART Call Accounting and Reporting software helps Telecom and Unified Communication managers make sense of their data with a wide range of analytic and reporting tools, including on-screen dashboards to monitor key data trends, the InSight Analytics data discovery module, and a rich library of standard reports. VeraSMART users appreciate how the standard report engine can sift through thousands, even millions, of call records with remarkable speed.
Yet not all VeraSMART users are aware of the full depth and versatility of the helpful reporting and analytics tools that are available. In this blog post, we look at 5 VeraSMART reporting and analytics tools that can provide unique and fresh perspectives into your organization’s telecom data.
1. Concurrent Calls Report
The Concurrent Calls Report tracks the maximum number of concurrent calls on trunks or trunk groups within the date range of the report. This report also tracks Busy Hour calls, which can be beneficial for identifying bottlenecks as well as over-utilized or under-utilized trunks.
2. InSight Analytics for Usage Management
InSight Analytics for Usage Management, available as an optional add-on in the VeraSMART Call Accounting module, enables you to explore data deeply, reveal connections instantly, and see opportunities from every angle. With a mixture of charts, tables, pivots, summaries, and other visualizations, these analytics provide a wealth of wireline call information within the time range that you specify. There are three separate screens, or sheets, each with a wide range of filters on the left side of the screen to help narrow down your search.
3. Ring Time Analysis Report
This report provides the number and percentages of answered and unanswered calls, distributed over ring time ranges. It shows how long your callers wait to be answered – if at all – and should help in making staffing and/or phone line purchase decisions. The main HTML page lists summary statistics for each CDR source. The CDR source drills down to a page that may include a chart, followed by summary statistics distributed over various ring time ranges.
This report is particularly useful to plan staffing schedules for front desk, console attendants, customer service representatives, and similar positions. To do so, determine the busiest hour of your day, and then check if the number of trunks you have are delivering the desired service. This prevents you from leasing more lines than necessary or having too few, which can drive customers who receive nothing but busy signals to a competitor.
4. Unused Extensions List View
On this page, you can view Call Accounting inventory that had no usage for the selected date range. You can filter the view by CDR Source and inventory type (extension, hunt group, and/or voice mail port). You can also use this page to deactivate selected inventory items, provided they do not have calls or any type of charges associated on or after the deactivation date
5. Call Accounting Lookup Dashboard
Dashboards are interactive display panels used to host one or more mini-viewers (‘widgets’). Each widget contains a specific table summary in graphical or tabular form from which you can drill down to detailed views.
This makes dashboards ideal for:
The default Call Accounting Lookup dashboard is extremely useful, with widgets to look up call detail records by personnel, extensions, calls by personnel, calls by extension used, and calls by dialed/CLI number. Additional default widgets are included for Call Processing Status and Call Alert Log.
To learn more about how you can utilize these tools to gain insight into your telecom data, download our whitepaper, “5 VeraSMART Reporting & Analytics Tools You May Not Have Discovered Yet.”