Call accounting software has many great features, such as tracking emergency and suspicious calls, setting up employee directories, identifying business vs. personal calls, pinpointing customer satisfaction issues, and many more.
However, one often-overlooked benefit of a call accounting platform is trunk analysis.
Trunk analysis and reporting provide insight into your organization’s voice and data trunk utilization. With the visibility enabled by trunk analysis, you can quickly identify issues in your network, maintain proper capacity, optimize your wireline network and trim expenses.
Are you getting the most out of your call accounting software? Utilize trunk analysis for these 3 key benefits:
In today’s fast-paced business environment, the health of your communications network is critical to the health of your business. Properly utilizing a call accounting platform to monitor your network’s health can avoid downtime and frustrated customers.
With wireline networks, trunk usage reports let you see your hour-by-hour usage, so you can confirm you have enough capacity to handle peak volume. If capacity is low, you’ll be armed with the information you need to increase it. With greater visibility into your network, you can better match demand with capacity.
Trunk analysis can also be used to troubleshoot problems and identify issues in order to properly prepare going forward. For example, let’s say you run a successful marketing promotion, which leads to a spike in inbound calls and overwhelms your capacity. Instead of an uptick in sales, you end up with a flood of complaints from customers who received busy signals. Running a trunk analysis can reveal if one or more trunks reached its limit during the peak time noted. Armed with this knowledge, you can take necessary actions in advance, such as rerouting calls or adjusting capacity.
Using trunk analysis, you can ensure trunks, gateways, ports, and devices are operational and in-use. A missed call is a missed opportunity, so don’t let your customers receive a busy signal. By reviewing trunk usage, you can assure you have the capacity to manage peak volume.
Every telecom manager wants to prevent capacity issues and ensure their network is healthy. But on the other hand, if there are too many lines in service, money and infrastructure is wasted. You probably don’t have the budget for unlimited ports or bandwidth. Trunk analysis can show you if you have too much capacity, helping you identify unused trunks, find opportunities to reduce unnecessary lines and cut costs.
For example, let’s say you want to switch providers or migrate to VoIP, but you’re not sure if it makes financial sense and you don’t know how much capacity you need. With trunk analysis, you can measure your baseline utilization to determine network performance before any infrastructure changes. You can also forecast future growth, in order to help budget for and plan network migrations.
Trunk analysis on your call accounting platform can provide the hard data to make sense of actual trunk usage over any period. This allows you to “right-size” your network, preventing under- and over-trunked situations, minimizing unwanted service disruptions and wasted spend and maximizing the value of your telecom investment and services.
Another way to enhance your network with trunk reports is by examining your network’s call routing. Calero VeraSMART gives you visibility into how calls are routed through your infrastructure, including volume and pattern statistics. This enables you to detect misrouted traffic, optimize network use and take advantage of cost-saving measures. By identifying failed routing structures, you can locate opportunities to increase your network’s efficiency.
Trunk analysis and reporting is a standard part of Calero’s Call Accounting Solution. To learn more about call accounting and the value it can bring to your business, download our whitepaper.