BlogWhat are the costs of not having Managed Mobility Services (MMS) in place?

What are the costs of not having Managed Mobility Services (MMS) in place?

augustus 10, 2017, Mobility / Service Support

By Scott Davis

How are you managing your growing mobile workforce? Like most IT organizations, traditional approaches to managing telecom and data communications are not enough when it comes to fully addressing all aspects of mobility. There’s the added complexities around rapidly changing technologies and services, negotiating rate plans, managing inventory, along with many other considerations like BYOD, COPE, to name a few. Plus, when you factor in resource time, inefficient processes, associated risks and governance requirements, things can quickly become overwhelming. With all of this in mind, it’s no wonder that organizations are actively seeking outside knowledge and support.

Managed Mobility Services (MMS) solutions can help address these complexities. MMS, as defined by Blue Hill Research, is “an approach to technology and expense management in which a vendor handles some or all aspects of an enterprise’s mobile strategy.”  While there are clear benefits to applying the tried and true approaches to address mobile challenges, managing mobility is a substantial undertaking and not one to be taken lightly. In fact, that’s why forward-thinking organizations are finding that it makes more sense from a staff resource, tools, cost, and expertise basis to outsource mobility management to an MMS provider.

Why consider a managed services approach?

Recent findings by Blue Hill Research estimate that IT organizations with unmanaged direct mobility costs can have an overspend of 20% compared to a managed environment due to billing inaccuracies, zero usage devices and unresolved disputes. For a large enterprise with $5-10 million in annual telecom/mobility spend, this could present a million-dollar savings opportunity – savings that could be reinvested back into the business. And, that’s only part of the picture. Organizations that choose not to act or prefer to replicate services in house are at greater risk in terms of higher employee costs, lost productivity, missed opportunities and device downtime as evidenced in the chart below.


It’s clear that the cost of managed services is much lower than both the cost of not acting or managing services in house.  As the enterprise mobility landscape grows and transforms, consider partnering with an organization that specializes in managed mobility services. They can provide a level of service that exceeds what you can offer internally. The right partner can help you manage your entire mobility lifecycle– from ordering (procurement), configuration, deployment, support, expense management, contract cancellation and recycling devices.  Doing this enables you to focus on your core business and accelerate growth while the experts keep their eye on the changing mobility ecosystem – driving down costs, increasing time savings and creating more efficient streamlined workflows.

Learn more about what our Managed Mobility Services can do for you.

Source: Blue Hill Research, The Cost of Not Acting for Managed Mobility Services, February 2017.