CLM vs. TEM: What’s the Difference and Why Does it Matter?
Enterprise communications have evolved from a fairly straightforward collection of voice and telephony systems to a complex array of cloud, mobile and video technologies. These combine with traditional telephony systems to provide a wide range of collaboration capabilities, but it also introduces significant technological complexity. Traditional TEM tools are unable to provide this high level of visibility into your communications systems, leaving users scrambling to keep up with everyday management. This is where CLM capabilities are becoming so important.