Telecommunication Expense Management (TEM) providers come in all shapes and sizes, so it’s no surprise that it’s difficult to know what to expect from the services side of TEM. Between the various software and/or service models, TEM brings together many otherwise disconnected moving parts. Large organizations often rely heavily on the services side in a business process outsourcing (BPO) model. But what should great services look like at your TEM vendor of choice?
The role of TEM within organizations is expanding and interconnecting new services. It’s rapidly evolving into the more inclusive Communications Lifecycle Management, driving a new focus on strategy and business impact. With such an integral process to driving overall value, best-in-class telecom departments hold their TEM providers to the highest of standards. It can make all the difference.
Before I discuss what great service excellence looks like, let’s review the most common things Calero hears when organizations come to us looking to achieve more with their program.
I call these the Sad Six:
If you’re feeling any of these pains today, sadly, you’re not alone. After all, it’s one thing to claim “we have great service,” and quite another to illustrate how great service is achieved. To find a TEM vendor committed to providing excellent service levels, here’s a checklist of what you should look for:
TEM is too critical to your organization to trust the process to a vendor that isn’t as excited about your success as you are. If you’d like to learn more about our commitment to clients, take a peek at the Calero White Glove approach to services.
Telecommunication Expense Management (TEM) providers come in all shapes and sizes, so it’s no surprise that it’s difficult to know what to expect from the...
Telecommunication Expense Management (TEM) providers come in all shapes and sizes, so it’s no surprise that it’s difficult to know what to expect from the...
Telecommunication Expense Management (TEM) providers come in all shapes and sizes, so it’s no surprise that it’s difficult to know what to expect from the...
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Met de krachtige, eenvoudig te gebruiken oplossingen, diensten en ongeëvenaarde analyses van Calero, in combinatie met uitzonderlijke ondersteuning, kunnen bedrijven alle communicatiekanalen, processen en beleidsregels beheren en inzicht krijgen in de volledige communications lifecycle.