When it comes to managing communications, organizations can benefit greatly from the automation of manual, routine tasks and processes related to telecom provisioning. Typical processes today often rely on emails, phone calls, and a manual workflow for approvals, and orders are placed in a decentralized fashion by location or by department.
A disparate approach can lead to orders failing to reference contracts, services placed with non-preferred providers, and requests for non-standard mobile devices. Manual processes increase the risk of human error and can unintentionally cause more headaches in an already inefficient process.
By automating telecom provisioning and using managed services, you can reduce those costs and improve efficiencies. Below are a few steps and best practices to help.
The first step to savings and efficiency is to unify your telecom provisioning in a centralized repository, where you can reconcile service order activity with inventory, billing, and contracts. With one common system, there is a central place for all order activities, giving you high-level oversight over your services.
This enables entire departments to have easy and complete access to historical information, pending orders, and any other relevant information. Managers are able to track key milestones for new services, see historical order activity, and gain insights into key trends with different service providers.
Once you have a centralized repository for telecom provisioning, you can then automate it, allowing you to create a well-defined workflow for orders. In such a workflow:
• Options can be restricted to approved vendors, who have demonstrated reliable service and have special contract pricing for your enterprise.
• Transactions can be automated using eBonding, which automates the data exchange between software, eliminating the need to access individual carrier portals. This saves valuable time from having to navigate between different systems complex interfaces to place orders.
• Templates can pre-populate information and provide prompts, ensuring that all required information is provided when placing orders.
Provisioning for mobile devices is a great example of where automation can really come in handy. The mobile provisioning portal can provide rules that let employees know which particular devices and service plans they are eligible for, avoiding lengthy calls, long waits, and time wasted looking for information.
A well-defined workflow approval process can address exceptions, track every step of the process, and streamline the whole experience. This is especially valuable during the clamor that accompanies releases of new devices, such as the latest iPhone or Samsung Galaxy.
eBonding streamlines online order activity. This saves time, provides greater accuracy, and eliminates re-work on order entry errors, freeing staff to focus on higher value activities.
Policy enforcement reduces unnecessary expenditures and better tracking and visibility leads to less waste. You are also able to take advantage of special contract pricing, volume discounts and upgrade waivers for mobile. Managers can proactively adjust order activity to avoid Minimum Annual Revenue Commitment (MARC) penalties.
Telecom provisioning doesn’t need to be a complex, labor-intensive budget breaker. Telecom Expense Management (TEM) and Managed Mobility Services (MMS) provide the customization and expertise to automate and streamline workflow. Integration of telecom provisioning with inventory, billing and contracts provides for increased efficiencies and cost savings.
Check out a recent on-demand webcast “Inventory Build and Provisioning – Keeping It Real” to learn how telecom inventory management plays an integral role in supporting proper asset tracking and provisioning.
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