Previously we shared the first 6 wireless savings strategies of our list of 12 “outside of the box” ideas to achieve more savings from your mobile telecommunications budget. Below is the remaining installment:
Taking advantage of a warranty replacement is a standard part of telecommunications. Unfortunately, especially in bigger companies, the telecom department cannot always monitor users to make sure they return the defective devices to the carrier after receiving the replacements. In these instances, after a grace period, the carrier will charge the company full retail price for the replacement device. It is important that someone within the company takes ownership to ensure that defective devices are returned.
Determining nonessential lines is a judgment call that requires a little legwork by the telecommunication team and department managers. Sometimes it is possible to cancel lines that are not really needed. Often these are loaner phones that are used less than 10 minutes in a two or three month period and sitting in a desk drawer somewhere. Telecom expense management (TEM) software can help identify these devices.
Canceling zero use devices is not necessarily “outside of the box thinking”, but is often never implemented, despite being a best practice. Sometimes it’s hard for companies to commit to moving on this recommendation, but not doing so can become a significant waste of company resources. Utilizing TEM software to determine which devices have not been used for three or more consecutive months is a standard service. Companies should capitalize on savings by making an aggressive decision to cancel lines that are not being used. However, if there is fear of being too aggressive, a company can suspend the unused lines for 90 days and then cancel them later.
Most carriers now have hotspots or tethering features that can be added to smartphones. It no longer makes sense for companies to pay for multiple devices for a user when the same functionality can be accomplished by adding additional features to an existing device.
Some companies will buy back old devices at a premium and will even pay for shipping the devices to them. They also include services to wipe and reset any device, and most contain a “no landfill” clause within their process. Some carriers will also offer a program to return used devices to them for purchasing credits as well. Utilizing these options can provide incremental revenue or cost avoidance that can help offset future upgrade costs.
Even strict wireless policies fall short if they are not followed or enforced. It is important for a company to own the management of the corporate devices. If it is a policy that no user should get roaming charges, use texting, download application, etc., then companies can utilize the blocking abilities that carriers offer in order to avoid unwanted costs. This is something else your TEM provider can help with.
We hope you’ve found these tips useful. A telecom expense management provider can help you with your mobile policies and strategy, and even take over much of the work for you.