Written by: Larry Foster, Head of Product Strategy
I’ve had the fortunate opportunity to observe the most recent changes to this industry over the last few years, which have dramatically changed the entire landscape of enterprise communications. The new “digital world” has increased the frequency of product innovations. What’s current today, won’t necessarily be obsolete next year, however, we are constantly (as a provider and end user) in need of continuous improvements and modifications to existing technologies and tools to support the ever-changing virtual workforce that is enabled by unified communications. It surprises me to find that some organizations are still managing millions of telecom spend manually or with very little support, automation and analytics, but the majority of organizations have implemented some form of communication lifecycle management over the years are heading in the right direction.
The key to success, however, is continual, incremental improvements to support processes and enabling technologies that we make within our organizations. We can’t implement a solution, strategy or tool without reviewing the outcomes and alignment with our organizations’ business strategy. There’s no real “set it and forget it” option, as they all require iterations to support the ever-evolving organization’s needs. So how can you continue to improve and stay in tune with the telecom evolution?
Keeping current with the latest trends and best practices is no easy task and many IT and telecom managers don’t have the time to review the latest and greatest support tools, best practice techniques, and industry evolutions. As someone who is actively involved in the space, from conferences, speaking engagements and industry association participation, it’s my pleasure to share with you some emerging trends of which you should consider. This “top 10” list includes a broad mix of both existing and more forward thinking scenarios.
The volume of information is too great to share in just one post, so we will address the first half of this two-part series today with the second portion to be shared later next week. The list includes a broad mix of both existing and more forward thinking scenarios.
|Email ***||~ 188 billion per day|
|Instant Messaging ****||~ 4.1 billion per day|
|Voice *****||~ 3 billion per day USA
~ 10 billion globally
Each mobile worker places ~ 8 calls/day
|Conferencing *||~ $3.3billion year market by 2018|
|Collaboration ******||~ $20.8 billion annual market by 2016|
****** COMMfusion LLC
2. Video is emerging as the most popular form of communications
3. Telecommunications is enabling the world’s fastest growth companies
4. Peak hours of traffic have been replaced with “always-on anywhere/anytime/any mode” of communication
5. Proprietary and expensive PBX hardware is being replaced by virtualization in the cloud
This compilation is only a fraction of the growth and development we are seeing in unified communications today. As the mobile workforce, popularity of wearables and the Internet of Things (IoT) continues to push forward, so must our efforts to provide and leverage opportunities for support and improved strategies for success. Continue to investigate your current structures, find wins and areas for improvements and act on them.
To understand further how you can implement a more holistic approach to your efforts to improve visibility and efficiency, view our on-demand session How to Leverage Communications Lifecycle in Your Long Term Strategy.
Stay tuned for part two of this series to go live next week!