News + EventsCalero Software Achieves ISO 9001:2015 Certification
September 26, 2018

Calero Software Achieves ISO 9001:2015 Certification

Certification affirms Calero’s quality management system and standards, and the company’s ability to meet and exceed the quality needs of its customers

Atlanta, Georgia, USA (September 26, 2018)—Calero Software, a leading global provider of Communications and Cloud Lifecycle Management (CLM) software and managed services, including Telecom Expense Management (TEM), Managed Mobility Services (MMS) and Usage Management, announced today it has achieved ISO 9001: 2015 certification for the US (quality management system).  This standard firmly establishes Calero Software as a company that can demonstrate to customers that it can consistently offer products and services of the highest quality. The independent audit and certification was completed by Bureau Veritas Certification.

“Calero’s successful certification to ISO 9001:2015 is yet another validation of our laser focus on achieving the highest levels of customer satisfaction in the industry. Customer satisfaction is the lynchpin of our business strategy,” said Joe Pajer, President & CEO of Calero. “The ISO 9001:2015 certification, which is based on quality management principles including customer focus, superior management motivation and implication, the process approach, and continual improvement, represents the highest standards for conducting business with other businesses.”

Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits. Global businesses within financial services, retail, healthcare, and the public sector recognize ISO 9001:2015 to be a highly trusted indicator that a service provider has met crucial industry requirements that enable them to offer quality products and services. To learn more about these principles, read Quality Management Principles.

“With the ISO 9001:2015 certification, we’ve demonstrated to our customers and the industry that we have achieved service and product excellence for enterprise customers regardless of where they are located. We look forward to annual ISO audits which will help us to continuously improve our quality approaches and maintain industry leadership,” added Albert Spell, Executive Vice President of Operations at Calero.

About Calero Software, LLC

Calero is a leading global provider of Communications and Cloud Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile and other unified communications services and assets. With a deep commitment to innovation and customer service, Calero’s CLM approach enables organizations to support the full communications lifecycle, from procurement to payment, including software and services that aid Telecom Expense Management (TEM), Managed Mobility Services (MMS) and Usage Management. Calero has thousands of customers in over 50 countries worldwide, including Fortune 2000 corporations, universities and government agencies. Calero is a portfolio company of Riverside Partners, a Boston-based private equity firm. Learn more at