BlogThe Payoff of Managed Mobility Services: How Two Companies Make MMS Work

The Payoff of Managed Mobility Services: How Two Companies Make MMS Work

April 14, 2016, Mobility / Service Support

Written by: Andrew Taylor, Vice President of Global Sales

I will go out on a limb and say that every industry is facing a mobile challenge. Managing enterprise mobility has become more complex as companies struggle to manage the myriad of options like:

  • Bring Your Own Device (BYOD)
  • Choose Your Own Device (CYOD)
  • Corporate Liable Employee Owned (CLEO)
  • Corporate Owned Personally-Enabled (COPE)

Each of these programs carry their own issues, costs and implications that every enterprise must consider as the numbers of smartphones, portable computers, tablets and wearable gadgets continue to increase exponentially. I’ve found various market forecasts – ranging from 4.77 billion paying mobile users in 20171 to almost 7 billion mobile users2. When you consider how many people own multiple devices, the number is staggering. And as employees and consumers increasingly prefer to use smartphones and tablets over traditional desktop computers, enterprises need effective solutions to streamline how they acquire, provision and support the mobile workforce.

We work with global enterprises that do a great job of addressing the entire mobility lifecycle and they are seeing recurring benefits to their bottom line. UPMC is one of the nation’s leading non-profit health systems and a $12 billion organization with global operations throughout the US, Europe and Asia. They needed to manage mobile services for 4,000 devices across the organization of 3,600 physicians and 60,000 employees. UPMC’s Director of Strategic Sourcing, Robert Pavlik, wanted to gain more control over mobile expenses with better visibility and automated processes. Our team began by analyzing their rate plans, inventory and usage. Then we optimized their rate plans, analyzed their inventory to validate users, devices and accounts and next, implemented the visibility tools to give them better oversight and reporting across the organization. UPMC saw results within 60 days of implementation – uncovering enough savings to make the project ROI neutral. The managed mobility solution improvements paid for the whole project in the first two months and reduced their monthly telecom spend by 11.6 percent.

Media General is one of the nation’s largest local media companies with 71 television stations in 48 markets and broadcasting to 43% of the U.S. Internet audience. They worked with us to help them better manage usage, inventory and repairs of their 2000 mobile devices. After evaluating their historical mobile data, we optimized their varied carriers, rate plans and pools. One quick saving came when we identified and disconnected many zero usage and idle devices. Calero now manages Media General’s invoice processing and payments. We consolidated 91 invoices into one simple monthly bill and we handle all carrier payments. Media General now has one central repository of all telecom information that gives them better visibility for managing costs and improving pricing negotiations. The aggregated billing and automated payments has also streamlined processes and reduced the need for more resources to manage the expanding mobile workforce.

As the enterprise mobile landscape grows and transforms, consider partnering with an organization that specializes in managed mobility services. It enables you to focus on your core business and accelerate growth while your MMS experts keep their eye on the changing mobility ecosystem – driving down costs, increasing time savings and creating more efficient streamlined workflows.

If you would like to learn more, our on-demand webinar may shed more light on how managed mobility could work for you. Click to view.

I look forward to hearing your comments or questions.


  1. Source: Statista
  2. Source: Wikipedia


As Vice President of Global Sales, Andrew is responsible for leading Calero’s direct and channel sales and customer success programs. By promoting a culture of collaboration and consultation in all phases of customer engagement, Andrew enhances Calero’s role as trusted advisor and assures outcomes that exceed customer expectations. Previously Andrew served as Vice President of DMI (Digital Management, Inc.), a world-wide, end-to-end mobility company.