BlogHow to manage and track mobile assets to drive improved business value

How to manage and track mobile assets to drive improved business value

January 26, 2017, Mobility / Service Support

It’s 2017, do you know where your mobile assets are?

If your answer is yes, but your organization’s mobile assets are managed using a big spreadsheet, that’s an ok start. However, today leading organizations are using a more automated approach to achieve more business value in the way of managing costs, optimizing services and maximizing the ultimate value of their mobile assets.

If your answer is no, then this may be a game changer for you this year.

Mobile assets are gaining more space in the telecom pie

With the proliferation of mobile devices and wireless services, IT and telecom management is being increasingly challenged to track mobile assets. In addition to managing every aspect of the physical devices, mobile asset management also tracks virtual assets which includes the wireless services associated with the devices. The mobile landscape is getting more complex to manage with bring your own device (BYOD) policies becoming more popular added to the mix of corporate-owned devices. Gaining better understanding of which devices have access to IT resources is where mobile asset management becomes important.

If you are confused about the term Mobile Asset Management, you’re not alone.

Mobile asset management helps organizations track every aspect of mobile/wireless assets (physical and related services) to maximize value of the inventory, manage costs and optimize services. For that reason, it is a subset of WEM (wireless expense management.) It’s a similar relationship as TEM (telecom expense management) has with Telecom Asset Management which tracks fixed telecom assets and services.

To clarify the difference between inventory management and asset management, inventory management deals with the sales, distribution and tracking mobile assets essential to operations, while asset management focuses on giving you improved visibility, control, cost management and optimization. When organizations do not create a centralized inventory database of their assets, it becomes nearly impossible to optimize the business in any meaningful way.

Mobile asset management gives your organization one centralized database for tracking who has what device, and what services are they using. It tracks purchase and service histories, warranties, maintenance, upgrades, expenses and even tracks trouble reports and resolutions giving organizations valuable analytics on device performance for future purchase decisions.

It also will help you uncover zero use devices and reduce lost hardware. In addition to providing efficiencies, visibility and control to IT, mobile asset management gives Human Resources the information they need when an employee leaves the company – including detail on what device and accessories they have, who owns it, and what services are associated with that device.

AOTMP reports that effective TEM and asset management initiatives can drive upwards of 400% cost savings during audits, 400% in optimization and 300% savings in contract negotiations. With the proliferation of mobility and wireless services across organization, the impact of mobile asset management will certainly have a positive impact to your bottom line.

I welcome your questions and comments. If you would like to learn more about Mobile Asset Management, check out these resources.