Knowledge CenterRochester General Hospital

Rochester General Hospital

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rochester general hospital case study

 

Industry:

Healthcare

Location:

Rochester, New York

Facility:

528-Bed Tertiary Care Facility

Recognition:

Nation’s Top 100 Cardiovascular Hospitals

Years in Operation:

Over 150

Solutions:

Calero’s VeraSMART Call Accounting

Challenges

“With paper invoices, I had to manually enter the amounts for over 1,200 users, and then add them up all manually and put them onto a spreadsheet for Accounting,” stated Guzda.

Solution

VeraSMART Wireless Call Accounting from Calero enabled Kathleen Guzda, Telecommunications Analyst, to switch to paperless processing of wireless invoices and automated chargeback, saving her a full business day each month.

  • Combine wireless data from AT&T, Sprint, T-Mobile, US Cellular and Verizon
  • Combine land line data from multiple PBX platforms
  • Import organization hierarchy (MACDs) from multiple sources
  • Optimize trunking to match capacity to demand
  • Track emergency calls and suspicious calling activity
  • Measure productivity of call center teams and individuals
  • Automate report distribution to employees and applications
  • Scales to thousands of employees at hundreds of sites
  • Web browser-based – access from any PC in the network
  • HIPAA compliant • Easy setup wizards and context-sensitive help
  • Optional capabilities include Wireless Call Accounting
VeraSMART Wireless Call Accounting allows me to download the invoice and skip all that manual processing. Now I just input into VeraSMART any new lines that I have added for the month, download the files and run the reports.

— Kathleen Guzda, Rochester General Hospital