Telecom Management for a Large University : University of New Mexico
The University of New Mexico’s Telecommunications Department had concerns regarding undocumented service number data. In the past, technicians selected and assigned service numbers and then informed the Customer Service support staff of any provisioning changes. However, the information was not always shared between the adjacent departments, resulting in unbilled service. More importantly, there was no way to generate 911 transactions.
About University of New Mexico:
Founded in Albuquerque in 1889, the University of New Mexico represents a broad cross-section of cultures and backgrounds. The University employs over 19,400 individuals statewide, including employees of the University Hospital. Over 25,000 students attend the main campus and another 7,000 are enrolled in courses at the branch campuses and educational centers across New Mexico. The Telecommunications Department, located on the North Campus, services the entire University community, including students, faculty and staff.
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