Knowledge CenterLeading Global Direct Seller

Leading Global Direct Seller

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Comprehensive TEM/MMS BPO saves money, improves productivity

Fully outsourced solution features managed mobility services (MMS) and telecom expense management (TEM).

PROBLEM

In-house management of fixed and mobile communications is consuming too many resources This global retailer was looking for a comprehensive solution to manage their communications environment. Mobile expenses were out of control and employees were spending too much time processing invoices and managing telecom inventory, mobile ordering and provisioning, and Help Desk. The organization wanted to outsource communications management so they could focus on core objectives.

SOLUTION

Comprehensive BPO solution includes SaaS as well as outsourced services After a thorough RFP process, Calero was chosen to provide a BPO solution including integrated TEM/MMS modules for managing inventory, invoice and dispute, contracts, and fixed and mobile usage and expenses. The solution also includes loading of paper and electronic invoices, invoice processing, mobile ordering, inventory management, and Help Desk. Periodic audit and optimization of mobile expenses, as well as dispute management services, were added to drive additional value.