Calero Retail Fact Sheet
Today’s customers are becoming accustomed to customer service that is highly tailored to the individual. As a result, it is more important than ever for retailers to replace outdated telecommunications management systems with modern systems that allow them to manage interactions with customers. In addition, retailers often face significant expenses, especially those with multiple locations, call center operations, or highly mobile workforces. Modern telecom systems help to control telecom costs while improving the quality of customer service.
Integrated Telecom Expense Management (TEM) and Mobility Management Services (MMS) solutions provide visibility into communications spend, enabling cost savings and greater efficiency. Calero’s TEM and MMS solutions are tightly integrated and simple to use, featuring management dashboards and world-class customer support.