9 Steps to Manage the Full Communications Lifecycle
Analyst Insight Presented by Blue Hill Research in Conjunction with Calero Software
To effectively manage voice, mobile, apps, the next generation of wearables and the Internet of Things, forward-leaning enterprises are merging disciplines including Telecom Expense Management (TEM) and Managed Mobility Services (MMS) into what is known as Communications Lifecycle Management (CLM) – a comprehensive framework that supports the full closed-loop lifecycle of ALL business communications – from procurement to payment.
Join Hyoun Park, Chief Research Officer at Blue Hill Research, to gain insight from his research about how organizations are seeing hard dollar cost savings in the 10-25% range, while gaining significant visibility into their communication business and driving an unprecedented level of control around the full lifecycle of their communications infrastructure – including management of assets, services, expenses, shared services and more.
What you will learn in this webinar:
- How telecom expense management, managed mobility services and usage management have evolved
- The nine steps of the CLM cycle – from procurement to payment
- The nine key benefits aligned with each step of the cycle
- Measurable savings resulting from a successful CLM initiative