BlogTaking Stock: Maximizing Your Strategic Value Impact with ICT Inventory Management

Taking Stock: Maximizing Your Strategic Value Impact with ICT Inventory Management

October 19, 2017, Expense Management

By Larry Foster

Inventory management is becoming more complex, especially with the increase of non-traditional IT assets.  This week at Calero World Online, I co-hosted a session with Joe Basili, Director of TEMIA, which looked at trends impacting IT budget and ways organizations are addressing the challenges created by the growth of  Information and Communication Technology (ICT) services.

ICT encompasses everything from personal and corporate-supplied mobile phones, tablets, traditional phones, VoIP and Unified Communications. With the growth in usage of these devices and services, it’s no surprise Gartner reports that communications services alone have grown to represent approximately 40% of the average IT budget.  And this number gets higher when you factor in other budget lines influenced by ICT.

With growth, comes challenges… and opportunity. 

One of the most commonly reported challenges or impediments to managing an ICT portfolio is having a lack of transparency. The reality is that business models are being disrupted with the increased hybrid mix of personal devices, cloud services along with traditional expenses. The rapid spread of “as a service” applications across the organization means that the technology spend also must spread across multiple parts of the organization.  Without a strategic approach to managing ICT services, costs can quickly spiral out of control. The good news is that with a well thought-out strategy and approach to inventory management, you can gain control, increase visibility and add strategic value.

To help, TEMIA recently published a report on Inventory Standards for Landline, Mobile and Cloud Service that’s designed to serve as an industry baseline and provide recommendations on what enterprises consider valuable to track. TEMIA collaborated with 40 of its members to determine:

  • What must be tracked as a minimum requirement for an effective program
  • What is ‘nice to have’ but not critical
  • What inventory items are not in the standard, but are necessary that may require additional costs to track

To better understand the fundamental challenges, requirements, and best practice considerations around fixed, mobile, cloud and other components, access the full report here.

The bottom line

With a strategic approach to ICT inventory management  benefits can include:

  • Improved cost management – better capability to track consumption, device repurposing, and device retires
  • Better negotiations based on increased visibility into aggregated consumption data
  • Mitigated risks driven by decrease in unwanted charges and improved security
  • Easy to substantiate value of ICT operations to your client users

In case you missed the live session, I encourage you to check it out on demand: How to Maximize Your Strategic Value Impact with ICT Inventory Management.

Be sure to check out upcoming Calero World Online sessions.  View schedule.

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