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Calero has incorporated new, powerful and interactive analytics that are automatically updated into the latest release of PINNACLE to help you take analysis much further than previous reporting capabilities. With this visually compelling data, you now have intuitive insight around your IT service and support operations to uncover opportunities and to proactively manage risks to issues you may not yet know exist; further creating questions you didn’t think to ask.

Identify trends and discover answers to questions like:

• Why did this happen?
• Which opportunities am I missing?
• What is the impact on my business if this trend continues?
• How can we do things better?

The analytics platform provides a real-time means for combining and manipulating data to help you discover insight and answers to these questions. IT operations management will be better equipped to make timelier strategic decisions.

Start leveraging the value of the integrated management portfolio to combine information from across all aspects of IT business operations to explore trends derived from inter-relationships that are often too complex to reconstruct manually.

InSight Analytics unifies information sources in a way that allows you to easily ‘slice and dice’ data through visual pivot tables, allowing more ad hoc, deeper exploration of business activities without requiring assistance of expensive IT Data Analysts who are often not familiar with the business operations. 

PINNACLE customers can download the latest version to get started on:

• Researching data to identify trends and model response to changes
• Locating, combining and reviewing of any/all relevant information on the fly
• Gaining insight into why things stand as they do and conduct “what if” scenarios and conduct root cause analysis
• Revealing the answers needed to overcome challenges or capitalize on unknown opportunities
• Discovery how an IT business operation can ensure a specific KPI is realized

To learn more about PINNACLE 6.5.2 SP1 or schedule your upgrade:

• If you are already on PINNACLE version 6.5.1 or higher, submit a request to pinnhelp@calero.com.
• If you are on a PINNACLE version prior to 6.5.1, please contact your Client Success Manager.