From outdated workflows to decentralized ordering practices, managing communications across the enterprise can be complex – and often inefficient – without some type of automation involved. Nowhere is this more apparent than when managing different software systems and datasets between various telecom carriers. For enterprises with a high number of transactions, this task can often be time-consuming and lead to data errors. Such organizations can greatly benefit from the practice of eBonding, which can help improve data quality, workflows and ultimately drive operational efficiencies and cost savings. So, what exactly is eBonding and how does it benefit your organization?
Electronic Bonding (eBonding) is the act of integrating and connecting software between two unique enterprises and their systems. Whether through transactions or synchronizing datasets, the two systems essentially “bond,” delivering an end-to-end software-based business process. This can reduce the amount of manual intervention normally required to sync the systems. It also eliminates the need to access individual carrier portals while streamlining interactions between your employees, system admins, and communication providers.
eBonding comes in many shapes, sizes and forms, depending upon your mobility provider. Let’s look at some of the benefits:
When ‘swivel chair’ processes are needed, these processes can eat up valuable employee time and are great opportunities to improve operational efficiency with software automation, outsourcing or both. eBonding can help reduce or eliminate employee time spent using multiple ordering systems or retyping large amounts of data that is already in digital form. They can then reallocate this time to higher-value transactions.
eBonding also leads to shorter cycle times for certain transactions and requests. Since transactions flow directly to the carrier’s back-end system for processing, eliminating manual handoffs, the order-fulfillment process can begin right away and be completed by the carrier more quickly.
Using one familiar interface for all telecom transactions improves the user experience for your employees. There’s no need to learn a carrier’s portal applications, which can be especially cumbersome when using a variety of carriers with different interfaces. Users can interact with multiple carriers all from the same interface, leading to better time utilization. Activity, notes, and metrics are preserved and archived in their native format, making information easy-to-understand and integrated end-to-end.
Leveraging eBonding also minimizes the risk of order errors and allows for faster identification of issues and quicker response times. Simply put, fewer touch points mean fewer chances for error. By working with one data set, you can be more assured that the data is correct, or at the very least, consistent between systems. If errors are detected, they can quickly be corrected between the systems.
Greater accuracy also means you have better visibility into areas such as carrier data and spend, giving you a greater ability to control that spend in real-time. Also, by having complete visibility into requests, your employees can feel empowered and confident that their request is being handled, allowing them to focus on their own tasks and stay productive.
Automation and simplification are the keys to improving efficiency and saving both time and money. eBonding helps this by simplifying an array of tasks, from placing and upgrading orders, to moving service, to managing customer support requests. Employees and system admins have a clear, simple, and defined system for telecom transactions. This allows your employees to save time and gives them a better user experience, while also giving you greater data accuracy and visibility into your telecom spend. With the complexity of enterprise communications, every such opportunity to simplify, automate, and free up your team leads to real savings and new opportunities.
To learn more about the power of automation, check out our blog post 3 Ways to Improve Telecom Provisioning and Costs.
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