Telecom expense management (TEM) is the oversight and management of voice, data, and mobile spending. It allows companies of all sizes to control costs and optimize their communications budget.
Why is TEM such a sought-after solution? The reality is that many companies waste resources and overspend on their telecom expenses. TEM is a proven and efficient way to identify these overspending patterns, reduce waste, and create short-and long-term savings. And although it’s possible to run a TEM program in-house, it’s not always the best option.
The number one benefit of TEM is that it helps companies control costs and avoid unplanned budget expenses.
Outsourcing your TEM solution – rather than trying to build a team of experts and stand up a technology platform in-house – is the fastest way to generate savings on voice, data, and mobile services and infrastructure. The combination of software and services will uncover savings, help you eliminate late payment fees, expose unauthorized usage and charges, identify billing errors, and enable you to recover funds and credits for overcharges.
The second benefit of an outsourced TEM solution is that it allows you to streamline operations.
If you’re currently running your program in-house – especially if you’re using spreadsheets and manual methods – you know that it takes a lot of time and resources to process and analyze invoices, dispute charges, recover funds, manage the inventory, and order new services and devices. By outsourcing your solution, you enhance productivity, reduce demands on your internal resources, and have more time to focus on activities core to your business.
A third benefit of TEM is that it assists in strategic financial planning.
A strong solution will analyze your communications spending, improve reporting and accountability, and provide visibility into how you can maximize value from your communication services going forward.