Customer Support

Contact UsSupport

We’re here for you!

Our Customer Support Specialists are available to assist you Monday through Friday from 8:00 AM to 8:00 PM EST. Our Operations teams are available to assist you Monday through Friday from 8:00 AM to 5:00 PM EST.


Calero Customer Center

Calero has improved the way we work together. Now Calero Customer Center makes it easy to submit and manage all your Product Support and Service Delivery Requests in one place.

New to Calero Customer Center? Watch this brief video introduction. Then email us to get started.


Calero VeraSMART Support

Visit the VeraSMART Online User Community for 24/7 access to access to product documentation, downloads, FAQs, training videos, product upgrades/hot-fixes, product updates (such as V&H default rate tables) and much more.


Calero PINNACLE Support

Visit the PINNACLE Hub for 24/7 access to product documentation, download, FAQs, training videos, product upgrades/hot-fixes, product updates and much more.


Mobile User Help Desk