BlogTop 5 Emerging Trends Impacting Communications Technology for 2019

Top 5 Emerging Trends Impacting Communications Technology for 2019

December 13, 2018, Communications Lifecycle Management

Technological development moves notoriously fast in this day and age, especially with information and communications technologies. As platforms mature, new and existing technologies combine, evolve and commingle to form new opportunities. In order for enterprises to stay on top of trends and prepare accordingly, they must remain vigilant in keeping an eye on these developments. Before you can prepare for the future, you have to make an educated forecast of what it will look like.

As the year winds down and 2019 approaches, we’re taking a look at a few of the top technology trends we think will be making an impact in the coming year. Most of them are the maturation of existing trends that continue to develop. While this list isn’t exhaustive, the following are having a real impact or will be soon, and we’ll be keeping our eyes on them throughout 2019.

Proliferation of Cloud Services

Cloud services have been a major emerging technology for the past decade. If you’ve read this blog, you know we’ve been talking about them year after year. And yet, they still continue to be the main driver of change in enterprise technology stacks. Cloud has been disrupting every aspect of traditional IT business operating models, and industry analysts predict that the current cloud adoption push will continue to experience 23% CAGR (Compound Annual Growth Rate) through 2022.

Cloud services continue to expand and differentiate, from SaaS to Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Communications Platform as a Service (CPaaS), Unified Communications as a Service  (UCCaaS), Video Conferencing as a Service (VCaaS) and more. Enterprises that have adopted cloud services experience improved time to market (making them more competitive), increased efficiency and, when done correctly, realize reductions in IT spend. Cloud services also enable faster access to infrastructure, greater scalability and higher availability. Those are major improvements for any enterprise and show, that at least for now, cloud is here to stay and there is plenty more room for growth.


An SD-WAN is a software-defined wide area network, an application of software-defined networking technology that simplifies WAN (Wide Area Network) management by decoupling network hardware from control mechanisms. Conventional network architectures were not built for the demands of a cloud-first workplace, and SD-WAN enables easier access to cloud applications for geographically-distributed offices and a mobile workforce. It allows enterprises to build higher-performance WANs using lower-cost commercial Internet access. SD-WANs are also quicker to establish and reconfigure, since the network becomes a logical layer, compared to all the overhead and latency of implementing a traditional hard-wired physical network.

Gartner forecasts that SD-WAN technology will grow at a 59% compound annual growth rate through 2021 to become a $1.3 billion market. And it’s no wonder why. By bringing the principles of the cloud to networks, SD-WAN brings various benefits to enterprise IT, such as faster network deployments, resilience, security, lower costs, simpler management, agility and scalability, and improved application delivery.

Autonomous Things

Topping Gartner’s list of Top 10 Strategic Technology Trends to look out for in 2019 was “autonomous things,” and we’d be remiss to not include it here. So what are autonomous things? “Autonomous things” is an emerging term for technologies that are bringing computers into the physical environment operating as autonomous entities without human direction. While this encompasses a broad range of technologies combining AI, drones, and other tech, Gartner breaks it up into the following categories: vehicles, drones, appliances, agents and robotics. The real value achieved by autonomous things is that they are able to capture and transmit information and seamlessly communicate it via the network to backend systems where that data can be automatically analyzed and acted upon.

Over the coming years, almost every application, service and IoT will incorporate some form of AI automation for certain tasks and narrowly-defined purposes. One thing is certain: the development of AI in existing technologies will be a major driver of innovation and disruption in the near future. As autonomous things proliferate, experts expect the focus to shift from individual autonomous objects to swarms of collaborative devices working together, with or without human input.

Augmented Analytics

According to Gartner, augmented analytics is an approach that automates insights using machine learning and natural-language generation and marks the next wave of disruption in the data and analytics market. They’ve also called it a “third wave for data and analytics capabilities” because it eliminates manual intervention by executing automated algorithms that sift through massive amounts of data to generate decisions, which can be predictive and/or prescriptive based on multi-dimensional statistical analysis.

Increased automation in analytics, thanks to machine learning and AI being applied to Business Intelligence (BI), is resulting in the evolution of business analytics from being descriptive to predictive and prescriptive analytics. Gartner predicts that by 2020, 40% of data analytics tasks will be automated. As platform capabilities mature, analytics managers should plan to adopt augmented analytics technologies.


After years of anticipation, 5G is finally here and expected to roll out on a wider scale in 2019. 5G is the fifth generation of cellular mobile communications, following the 4G (LTE/WiMax), 3G (UMTS), and 2G (GSM) systems. 5G represents a fundamental shift in communication network architectures, promising more bandwidth with lower latency. Theoretically, 5G can be 20 times faster than 4G! It should also increase data rates, improve connection density, reduce latency and strengthen connection security all-around. However, the most important innovation of 5G is the ability to make networks ubiquitous. This will allow users to transfer between networks without experiencing service disruptions.

As we saw at the 2018 Mobile World Congress earlier this year, mobile 5G will become the catalyst for next-generation IoT services. 5G will accelerate future revenue generation through innovative services fueled by 5G-enabled devices, including smartphones, tablets, laptops and Internet-of-Things (IoT). Carriers such as Sprint, T-Mobile, AT&T and China Mobile announced their initial 5G rollout plans in select markets this past year, but adoption will take time as new devices, infrastructure and networks are built.

Keep your eyes on these trends over the coming year! Some, like the proliferation of cloud services and SD-WAN, will be the continuation of the ongoing shift towards the cloud model, while others, like autonomous things and 5G, promise new developments in the near future. The best way to keep up with an ever-evolving environment is to stay educated.

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