Blog3 Pillars of Telecom Optimization

3 Pillars of Telecom Optimization

June 1, 2017, Communications Lifecycle Management

By Larry Foster

It wasn’t that long ago, but I remember the days when after performing an initial telecom audit, I could show a client how we uncovered great sources of savings from their telecom expenses. It was a glorious feeling for all of us. The ROI was immediate and our telecom client became an instant rock star within their organization.

Shifting back to present day, telecom managers are keenly aware that the big-rock, easily identifiable savings and optimization opportunities have been found. Now the game has shifted. Today’s efforts center around identifying the more difficult to find optimizations. And to find them requires a new level of interconnectivity between the various processes of the communications lifecycle.

Let’s look at the three most important pillars of Telecom Optimization:

1. Inventory: You need to understand what you have, how it’s configured, installed, assigned and used.
2. Expenses: It’s important to understand your costs for:

  • Recurring expenses (fixed subscription)
  • Non-recurring (overage fees, change charges)
  • Usage-based fees (consumption-based expenses like minutes, data, storage on cloud)

3. Contracts: Gain an understanding of the organization’s commitments against negotiated rates for services.

3 Pillars of Managing Telecom Expenses & Telecom Optimization

Each of the Three Pillars Must be Part of Optimization

Once you know what you need to track, it is important to document and catalog the data for each of these three areas. They are all integral to a complete optimization process.

Having Interconnected Visibility is Vital for Optimization

We have seen situations where a new client organization has tried to optimize one part of their telecom environment. But their efforts become futile or produce lackluster optimization results because they don’t have the connectivity or visibility to the other pillars. Optimization is difficult to get to without an interconnected system. The best solution is to manage these three together – ideally, as one unified system. We will cover more on this topic in a future blog.

Now take it one step further and consider adding in the actual usage (consumption of actual services) within that system. Then you can work to right-size the services to line up with the actual usage. We will also discuss this further in an upcoming blog.

Larry Foster Bio