Shared Services Management

Drive IT Financial Accountability With Usage-Based Chargeback for IT services and Communication Spend

Communications Lifecycle ManagementShared Services Management

Establish a Clear, Accurate and Equitable Approach to Managing Shared Services Costs

Shared Services Management is ideal for regulated industries including government, higher education and healthcare, as well as other large commercial organizations who are interested in establishing an equitable approach to cross-charging centralized shared services spend. Whether or not this approach is

mandated, like in many regulated industries, organizations have learned that it’s increasingly important to employ a model that ensures a clear and transparent budgeting and costing approach, based on actual usage, which is both accurate, and predictable.

Key Benefits of Shared Services Management

Simplify the Management of Communication Spend

  • Automatically allocate and correlate internal and external voice, mobile and data costs to the owner of the service with fast, effective, usage-based shared services chargeback and billing
  • Provide secure, self-service reporting of assets and finances to internal customers
  • Leverage powerful, pre-defined workflow capabilities and customize to the needs of your organization

 

Support Your Stakeholders

  • Drive transparency and accountability with a deep set of analytics that allows you and your internal customers to clearly understand the what, how and who of cross-charges
  • Enable your customers to easily analyze financial information and utilization statistics with sharable reporting

Key Benefits of the CLM Approach

 Simplify the Management of Communication Spend

Drive Business Value with Visibility & Insight

  • Comply with regulated budgeting practices by aligning shared services cost actuals with department or business unit budgets to reduce variances
  • Empower leadership or department heads with secure access to financial reports and powerful interactive analytics to understand the true technology cost impact

 

Reduce Costs to the Organization

  • Easily share the costs of communication services, promoting increased engagement and responsiveness in self-governing services/devices costs
  • Alleviate the labor costs and time associated with the creation and distribution of bills and reports along with the staffing required to support direct internal customer engagements

Shared Services Management Solutions

Telecom Expense Management

Reduce costs while driving complete control and visibility with automated invoice processing & visual analytics to enable action based decision making.

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IT Expense Management

Apply structured processes born from Telecom Expense Management to other IT services including cloud licenses, data center facility charges, and eliminate erroneous billing, right size capacity against usage, consolidate vendors and renegotiate existing contracts

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Call Accounting & Reporting

Track the usage of wireline and wireless services across the organization, and equitably distribute communications costs amongst internal customers

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A core process of Calero’s CLM approach, Shared Services Management is often used in conjunction with

 

 

clm-wheel

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