Managed Mobility Services

Software and services to help you manage mobility for your organization

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Easily Optimize and Manage Your Mobile Workforce’s Performance

Mobility is a source of competitive advantage for businesses of all forms and sizes, yet for the vast majority of professionals, managing mobility across the enterprise is markedly different than managing traditional IT and Communications. The added complexities of rapidly changing technologies and services, negotiating rate plans, managing inventory as well as considerations such as Bring Your Own Device (BYOD), have even cutting edge organizations seeking outside knowledge and support.

The Calero Managed Mobility Services (MMS) solution covers everything mobile, from strategy development, ordering devices, configuration, deployment, support and expense management, to managing services and securing retired devices when employees leave.

Learn about the benefits of service support by clicking here.

Calero Managed Mobility Services Key Features

 

Procurement

Automate and streamline purchasing, provisioning and device activation with integration direct into your existing purchasing system, or by allowing self-service access. Help enforce your mobile policy by deploying a user specific catalog with a selection of appropriate devices and accessories, while providing proper access to the right services & applications. For the BYOD user, Calero will streamline authorizations and service provisioning through MDM integrations. Every user is provided a consistent experience, while assuring secure access and effective content management.

Deployment

Simplify the deployment of your mobile assets, including carrier service and device activation. Forward and reverse logistics support includes staging and kitting, depot repair, advanced replacement and recycling and device cascading. Enable full support for your internal customers through an end-user portal and integration into your EMM/MDM of choice. Configure devices over the air to meet your specifications for device set-up, end-user out-of-box experience and delivery. Improve the time and effort needed to deploy or upgrade users in the field.

Help Desk & Support

Calero supports your employees with dedicated, expert resources, as well as self-serve solutions for all mobile hardware, software and carrier-related issues. In addition, you’ll have newfound support for the common day-to-day challenges, such as EMM/MDM enrollment, email issues, app performance, lost phones, device/service plan upgrades, and more.

Expense Management

Properly manage the complexity of wireless expenses, by providing exceptional clarity into communications services and assets, with the goal of reducing costs and streamlining operations. Leverage new found visibility to help manage data and voice pools, pinpoint accrued mobility costs and target excessive spending by cost center and/or individual levels. Calero also manages device financing plans, program audits, payments and disputes, as well as allocation of mobility expenses through chargebacks.

Enterprise Mobility Management (EMM)

EMM is the solution that successfully integrates IT’s need for security & automation with the business goals and objectives of mobile enablement. Leverage Calero’s certified expertise to build and effectively manage solutions around core processes such as technology selection, application deployment, training and documentation, security, updates, and user support. Assure employees have on-the-go access to the right corporate content when they need it, the apps to present it, and the systems to keep it current and secure. Enable mobile policy enforcement to minimize the risk involved with employee owned devices connecting to enterprise networks. Calero is certified on most major MDM/EMM platforms including Airwatch, MobileIron and IBM MobileFirst.

Policy Management

Policy Management Quickly assess your mobility needs, environment, risks and requirements, and define a road map to realize your organization’s mobility potential with Calero’s thorough Mobile Policy Consulting service. Once you’ve established your policy, Calero can enable and enforce it, with a full suite of services to ensure compliance and security, provide visibility into usage and control over costs, and create a positive user experience while maximizing productivity.

Reporting and Business Intelligence

Explore and analyze your data with InSight Analytics, a best in class data discovery and visualization solution designed to help you turn insight into action, enabling stronger evidence-based decision making.

Superior Support & Execution

Decades of experience, seasoned subject matter experts, a dedicated in-house client success team and a thorough onboarding process allow Calero customers the opportunity to capitalize on their evolving mobility business, accelerate corporate growth and achieve the success they require.

 

From Order to Delivery

 
 

Part of a Holistic Communication Lifecycle Approach:

Managed Mobility Services ensures employees receive the correct devices and apps, and provides the tools and services you need to manage them. Learn more about other processes & solutions by clicking below.

 

 

clm-wheel

Flexible Deployment Options

Deployed in the Cloud for anytime, anywhere access

Traditional in-house deployment as on-prem option

Business Process Outsourcing (BPO) for full-service implementation

With You Every Step of the Way

Consulting Services

With decades of experience helping organizations implement communication management solutions, Calero serves as an extension of your team that is with you every step of the way to assure you achieve predictable performance improvement.

Certifications

Calero’s long list of certifications reflects our commitment to technological innovation and excellence in customer service. Learn More

Lean Six Sigma Process

Our service-based culture, built with lean SIX SIGMA approaches, puts an unmatched discipline in place to support your organization with continuous improvements and predictable service level agreements. Learn More

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866.769.5992