IT Expense Management

Gain greater clarity to all internal services and cloud solutions through a holistic view of broader IT-related usage and expenses to drive costs down and free up time for more strategic initiatives

Goodbye Cost Center, Hello Business: Drive Costs Down While Freeing Up Time to Focus on IT Strategy and High-Value Initiatives

The office of IT is continually under pressure to drive down costs, while at the same time focusing on transforming the business to remain competitive. With pressure coming from multiple angles, CIOs and their organizations have turned to IT Expense Management (ITEM) solutions for support. Best-in-class IT executives today are achieving immediate and positive productivity and cost reduction impact by automating the management of their IT expenses, assets, services, and usage, creating opportunities to focus on higher value strategic initiatives and resource allocation. Or in other words, they’re running the business of IT in an efficient, effective and integrated manner.


The Calero ITEM solution supports the entire arena of IT business operations by providing clear, real-time transparency into all IT assets and services, driving significant cost savings by helping IT executives eliminate erroneous billing, right sizing capacity against usage, consolidating vendors and renegotiating existing contracts. To achieve the right level of IT cost transparency, the Calero ITEM solution combines elements of activity based costing, rich analytics, operational monitoring and performance dashboards, to help support all business operational aspects of the ITIL V3 service lifecycle. Calero’s integrated platform enables IT Financial Management, Asset Management, Service Support Management, Usage Management and Operation Management system integrations.

Learn about the benefits of managing expenses. 

The Calero IT Expense Management Solution Features

Combine IT and Communication

Manage both traditional IT and communication services, as well as various types of assets. Traditional IT services and assets include: software licensing costs for both cloud and on premise, hardware asset management, hardware acquisition, data center facilities charges, labor and time. Communication services and asset types include: voice, mobile, messaging, WebRTC, conferencing, video and data.

Ability to Model and Track IT Costs

Enable your IT organization to model and track the total cost to deliver and maintain the internal and contracted IT services it provides to the business. Track labor costs by project and activity, helping you better understand the true cost and time requirements of SLAs. The Calero ITEM solution provides easy access to cost transparency, regardless of IT service type or complexity, so you can make informed IT and central procurement policies that drive smarter IT spending across the organization.

License Optimization and Audit

Transform from annual audits of software licenses, cloud subscriptions and hardware assets to proactively reconciling entitlements with detailed usage records and actual hardware and software installations. This allows you to regularly identify and manage cost variances, zero use and issues associated with permissions, automatically notifying you of opportunities for dispute and recovery.


Shared Services Management & Internal Chargeback

Assign and share the costs of IT services with your employees, promoting increased engagement and responsiveness in governing their own services and devices. In addition, conduct fast and effective chargebacks so you can drive a clear and transparent budgeting and costing approach, based on actual usage, which is accurate, equitable and predictable.

Reporting and Business Intelligence

Explore and analyze your data with InSight Analytics, a best in class data discovery and visualization solution designed to help you turn insight into action, enabling stronger evidence-based decision making leveraging your invoice data, inventory and process management data. Learn More.

Superior Support & Execution

Over 30 years of experience, seasoned Subject Matter Experts, a dedicated, in-house client success team and a thorough onboarding process allow Calero customers the opportunity to capitalize on new forms of digital business, accelerate corporate growth and achieve the success they require.



Part of a Holistic Communication Lifecycle Approach

Managing expenses is often a starting point for organizations interested in properly controlling and gaining visibility into the full spectrum of communications services and assets. Learn more about other process & solution by clicking below.


Communications lifecycle management

Related Solutions

Telecom Expense Management

Reduce costs while driving complete control and visibility with automated invoice processing & visual analytics to enable action based decision making.

Learn More

Wireless Expense Management

Rein in the complexity of managing today’s mobile enterprise by turning insight into action with solutions focused on reducing costs while properly managing assets, services and usage.

Learn More

Flexible Deployment Options

Deployed in the Cloud for anytime, anywhere access

Traditional in-house deployment as on-prem option

Business Process Outsourcing (BPO) for full-service implementation

With You Every Step of the Way

Consulting Services

With decades of experience helping organizations implement expense management solutions, Calero serves as an extension of your team that is with you every step of the way to assure you achieve predictable performance improvement.



Calero’s long list of certifications and compliance programs reflects our commitment to technological innovation and excellence in customer service.

Learn More

Lean Six Sigma Process Organization

Our service-based culture, built with lean Six Sigma approaches, puts an unmatched discipline in place to support your organization with continuous improvements and predictable service level agreements.  Learn More

Contact Us