Service Excellence

About UsService Excellence

 Efficient, Effective, Attentive, and Focused on YOU

At Calero, everything we do starts with you, your business goals, challenges, and expectations, and ends with nothing less than meeting your definition of success. We are committed to delivering superior solutions with integrity and personal service you may have found lacking in other providers.

We call it our white-glove approach, and it’s made possible by unique capabilities that allow us to deliver best-in-class service that meets the most important standards of excellence – YOURS.

Calero’s “White-Glove” Approach

Dedicated Client Success Team

We operate as a strategic partner focused on your success. We get to know you and your business. We listen. We take action. We follow through. That’s why we created the client success team. Your client success manager is focused on your most important process priorities, and becomes your strategic point of contact, as well as a part of your extended team.

Predictable Performance Driven by Lean Principles

Calero is founded upon a long tradition of customer service. We say what we mean, and mean what we say. Our service-based culture, built with lean Six Sigma processes, puts an unmatched discipline in place to support your business. As an extension of your team, Calero is with you every step of the way to assure you achieve predictable performance improvement.  

Accountability Driven by Regular Quarterly Business Reviews

Each quarter we review the success of your program in detail. We have it down to a science, with a highly detailed, lean-based process that ensures results that are on time and on target.  

 

Analytical Driven Approach

We leverage performance analytics to drive process improvement. We report it all to you in a quarterly value statement that shows you exactly how we’re performing and the benefits we are providing your business. Our operations team along with your dedicated Client Success Manager ensures we deliver against our contractual obligations. We hold ourselves accountable.

You’re Not a Number

We’re big enough to give you the comprehensive, global solution you need, but small enough to give you the personalized attention you want. You’re not a number, and you won’t be shuffled around between nameless customer service reps. We want to be your long term partner, and we’ll do what it takes to earn your trust. That means getting to know you and your business. Listening. Taking action on your behalf and following through on all our commitments.