About UsCertifications

Certifications and Compliance Programs

Calero’s certifications and compliance programs reflect our strong commitment to technological innovation and excellence in customer service.

Our company-wide Lean Six Sigma program is driven by our own internal Black Belt leadership. Calero is also Sarbanes-Oxley compliant, performs an annual SSAE 16 Type II audit, and is Safe Harbor self-certified.

Calero’s solutions have been tested by the U.S. Department of Defense and certified to operate within the DoD secure network. They are also HIPAA compliant for use in hospitals and health-care related organizations. To insure compatibility with a wide range of communications systems, we are certified with Avaya, Cisco, and Microsoft.


Avaya DevConnect Technology Partner

Calero is a certified Technology Partner in the Avaya DevConnect program, and has been the only cross-industry OEM vendor to Avaya for call accounting since 1984.

Privacy Shield Framework

The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks were designed by the U.S. Department of Commerce and the European Commission and Swiss Administration to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.

Six Sigma Driven

Calero’s lean Six Sigma program is driven by our own internal Black Belt leadership. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process – from manufacturing to transactional and product to service.

ISO 90001:2015 Certification
ISO 9001:2015 Certified by Bureau Veritas  

Calero is certified as meeting the latest ISO standards for implementing and maintaining a Quality Management System (QMS).  ISO 9001 is a set of international standards for management and verification of good quality management practices and this certification assures our clients that Calero has necessary controls in place to consistently deliver quality products and services.

hipaaVeraSMART HIPAA Compliant

Calero’s VeraSMART software is HIPAA compliant for use in hospitals and health-care related organizations. While VeraSMART does not handle patient data, it can be deployed in HIPAA compliant configurations that meet the information security and privacy requirements of healthcare and other medical institutions.

sarbanes-oxley-200Sarbanes-Oxley Compliant

Calero is Sarbanes-Oxley compliant. This federal regulation mandates increased vigilance regarding disclosures about the financial state of the company, particularly when it comes to earnings and profitability.


Calero certified Cyber Essentials Plus
Cyber Essentials Plus

A program backed by the UK National Cyber Security Centre, Cyber Essentials ensures organizations are protected against a range of common cyber attacks. Cyber Essentials Plus required Calero be verified by an independent Certification Body.

QMS ISO 27001 Registered

ISO 27001 registration demonstrates Calero has systems in place to protect corporate information and data, whether this is online or offline. With ISO 27001, you can be confident that adequate security controls are in place at Calero to protect information and data from being accessed, corrupted, lost or stolen.

Crown Commercial Service Supplier

An executive office of the UK government sponsored by the Cabinet Office, the Crown Commercial Service (CCS) brings together policy, advice and direct buying. Calero is the exclusive supplier of the RM3802 TEM2 Framework.

cert-microsoftMicrosoft Gold Partner

Calero is a Microsoft Gold Certified Partner — the highest accredited Microsoft partnership level, and only awarded after a thorough review of customer references, competency assessments, and technical credentials.


PCI Compliant

All of Calero’s mobility solutions are PCI compliant — which means we provide secure credit card payment processing and are fully prepared in all areas of back up and redundancy to respond to disasters or security breaches.

SSAE logo
SSAE 16 Type II Audited and Certified  

SSAE 16 replaced SAS 70 as the new standard for reporting on accounting controls at service organizations. Calero performs an annual SSAE 16 Type II audit, designed to demonstrate the establishment of control objectives and effectively designed control activities.

Cisco Preferred Developer

Calero is a Preferred Developer in the Cisco Developer Network Program. Calero’s VeraSMART Call Accounting has met Cisco Interoperability Verification Testing (IVT) criteria for interoperability with the Cisco Unified Communications Manager, Unified Communications 500, and Cisco Unified Communications Manager Express (CME/UC500).