Certifications and Compliance Programs
Calero’s certifications and compliance programs reflect our strong commitment to technological innovation and excellence in customer service.
Our company-wide Lean Six Sigma program is driven by our own internal Black Belt leadership. Calero is also Sarbanes-Oxley compliant, performs an annual SSAE 16 Type II audit, and is Safe Harbor self-certified.
Calero’s solutions have been tested by the U.S. Department of Defense and certified to operate within the DoD secure network. They are also HIPAA compliant for use in hospitals and health-care related organizations. To insure compatibility with a wide range of communications systems, we are certified with Avaya, Cisco, and Microsoft.
Avaya DevConnect Technology Partner
Calero is a certified Technology Partner in the Avaya DevConnect program, and has been the only cross-industry OEM vendor to Avaya for call accounting since 1984.
Safe Harbor Certified
Calero self-certifies to the US Department of Commerce Safe Harbor Framework, and in doing so, assure organizations in the European Union that we provide the high levels of privacy protection mandated by the European Commission for international data transfer.
Six Sigma Driven
Calero’s lean Six Sigma program is driven by our own internal Black Belt leadership. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process – from manufacturing to transactional and product to service.
Cisco Preferred Developer
Calero is a Preferred Developer in the Cisco Developer Network Program. Calero’s VeraSMART Call Accounting has met Cisco Interoperability Verification Testing (IVT) criteria for interoperability with the Cisco Unified Communications Manager, Unified Communications 500, and Cisco Unified Communications Manager Express (CME/UC500).
VeraSMART HIPAA Compliant
Calero’s VeraSMART software is HIPAA compliant for use in hospitals and health-care related organizations. While VeraSMART does not handle patient data, it can be deployed in HIPAA compliant configurations that meet the information security and privacy requirements of healthcare and other medical institutions.
DoD Tested and Certified
Calero’s VeraSMART software has been tested and certified by the U.S. Department of Defense to operate within the DoD secure network. The Department of Defense Joint Interoperability Test Command (JITC) conducts testing of national security systems and information technology systems hardware, software and components.
Calero PINNACLE solutions are listed on the GSA Schedule 70 (contract #GS-35F-161AA). As a GSA vendor, Calero is pre-approved to provide federal agencies with information technology equipment, software, and services. Our long history with public institutions in government and higher education, gives us unique insight into the requirements of doing business in this sector – particularly OMB Circular A-87 and A-21 compliance.
All of Calero’s mobility solutions are PCI compliant — which means we provide secure credit card payment processing and are fully prepared in all areas of back up and redundancy to respond to disasters or security breaches.
Microsoft Gold Partner
Calero is a Microsoft Gold Certified Partner — the highest accredited Microsoft partnership level, and only awarded after a thorough review of customer references, competency assessments, and technical credentials.
SSAE 16 Type II Audited and Certified
SSAE 16 replaced SAS 70 as the new standard for reporting on accounting controls at service organizations. Calero performs an annual SSAE 16 Type II audit, designed to demonstrate the establishment of control objectives and effectively designed control activities.
Calero is Sarbanes-Oxley compliant. This federal regulation mandates increased vigilance regarding disclosures about the financial state of the company, particularly when it comes to earnings and profitability.